Front Office Assistant- Arcata- CLOSES 6/19/26 at United Indian Health Se

Arcata, California, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Sep, 26

Salary

35.2

Posted On

13 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Appointment Scheduling, Crisis Response, Electronic Health Records, Data Tracking, Office Management, Cultural Humility, Professional Communication, Database Management, Microsoft Excel, Microsoft Word, Document Filing, Meeting Coordination, Resource Referral, Report Generation, Administrative Support

Industry

Hospitals and Health Care

Description

ESSENTIAL DUTIES AND RESPONSIBILITIES: Level I * Greets clients and visitors. * Customer service skills to include; listening closely to client, provide clear verbal communication, ability to empathize with client, and understanding of organizational protocol and guidelines. * Answers telephone in a courteous, professional, timely manner; routes calls to appropriate person or section; takes messages and delivers them to appropriate person in a timely manner. * Provides appointment scheduling for all Behavioral Health Providers; including development of scheduling templates and changes to templates. * Sorts, routes, and files various documents and paperwork. * Responds effectively to persons presenting in a state of crisis. * Maintains professional, organized, clean work area by following organizational policies, guidelines, and safety standards. * Attends Behavioral Health section staff meetings and other organizational meetings as assigned. * Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel. * Copies, scans, collates, and faxes documents. * Orders, receives, and maintains office supplies. * Confirm client’s appointments and provide follow-up calls regarding appointments. * Must be willing to learn more about the American Indian culture and attend at least one Cultural Presentation/Training per year. * Must be willing to work with American Indian/Alaska Native people and demonstrate cultural awareness and humility * Must be willing to deliver services in a culturally responsive manner. * Adheres to accreditation and compliance standards/guideline * Other duties may be assigned. Level II – In addition to the above also: * Assists in development of policy, procedures, and quality improvement activities within the Behavioral Health section as directed. * Develops and maintains an up-to-date list of community resources and mental health and substance abuse referrals. Provides information, support and community agency referral for community members as needed. * Assists with special projects or other departmental activities by scheduling venues, arranging for snacks and meals, ensuring needed equipment and supplies are on hand. Level III – In addition to the above also: * Gathers and compiles data and develops statistical reports as requested for grants, management, or for Quality Improvement purposes. * Organizes and maintains an electronic filing system for the department, including clinical resources. * Creates memos, correspondence, reports, and other documents as requested. * Prepares meeting agendas and materials, and records minutes for departmental meetings. * Facilitates the purchasing of preauthorized supplies, equipment and furnishings, as directed. * Ability to work independently with a high level of initiative, perform highly detailed data tracking and monitoring, and manage multiple projects and activities simultaneously while responding flexibly to changing needs and priorities. SUPERVISORY RESPONSIBILITIES: * This job has no supervisory responsibilities. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All individuals must demonstrate a commitment to the provision of culturally sensitive counseling services to American Indians. EDUCATION/EXPERIENCE: Educational degrees must be from a US Department of Education accredited school Level I * High School Diploma, GED, or equivalent, and one (1) year related experience preferred but not required and or/training as a receptionist; or equivalent combination of education and experience. Level II * High School Diploma, GED, or equivalent, and two (2) to five (5) years related experience and or/training in behavioral health or related office work; or equivalent combination of education and experience. Level III * Associate's degree (A.A.) or equivalent from two-year college or technical college or technical school, and minimum of one (1) year experience in behavioral health or related office work or High School Diploma, GED, or equivalent, and five (5) or more years related experience in behavioral health or related office work; or equivalent combination of education and experience. COMPUTER OPERATIONS: * Basic personal computer skills including electronic mail and word processing. * Experience with electronic health records preferred. Level III * All of the above and database management, calculation, spreadsheets, and graphics. Advanced Excel and Word skills required.

Responsibilities

The role involves managing front-office operations, including greeting clients, scheduling appointments for Behavioral Health Providers, and handling administrative tasks. Higher levels include developing policies, compiling statistical reports, and managing electronic filing systems.