Job Ref: CAL1181
Branch: Caledonian Torbay Hotel
Location: Caledonian Torbay Hotel, Torquay
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Hours per week: 30
Posted date: 23/05/2025
Closing date: 10/06/2025

FRONT OFFICE ASSISTANT/ RECEPTIONIST

Caledonian is looking for exceptional individuals aspiring to excel in the hospitality industry operating all year-round.

ABOUT US

The hotel is part of the Caledonian Hotel Collection. You would be joining a business which excels in provision of holidays and short breaks, one of the leading holiday companies in the UK.
At Caledonian we recognise that the success of our business depends on our people and delivering a quality product. We understand that developing and supporting our people to deliver this quality is important and key to our success.
We believe in involving our people in decision-making and product improvement, we encourage all our team members to raise any suggestions or ideas to help us achieve our goals.
Your enthusiasm, contribution and commitment will be highly valued when you become a part of the wider Caledonian team.

• Be responsible with day’s business, including arrivals, departures, special request
• Check in/out guests
• Answering all calls
• Communicate hotel services to guests
• Positively contribute to the smooth running of the front office department during your shift
• Handle all guest enquiries and concerns in a professional manner
• Maximise revenue through upselling and room sales