Front Office Assistant - Family Medicine - 16th St N - St. Petersburg, Flor at Orlando Health

St. Petersburg, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Mar, 26

Salary

0.0

Posted On

26 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Registration, Telephone Coverage, Appointment Scheduling, Patient Referrals, Clerical Skills, Customer Service, Compliance, Quality Assurance, Medical Records, Office Equipment, Technology, Punctual Attendance, Legal Awareness, Billing Assistance, Demographic Information, Insurance Information

Industry

Hospitals and Health Care

Description

Position Summary Position: Front Office Assistant Location: St. Petersburg, Florida Department: Family Medicine 16th Street N – Orlando Health Florida Medical Clinic/Bayfront Medical Group Schedule: Full-time; M-F 40hrs per week Start Your Career with Confidence at Orlando Health Orlando Health is one of Florida’s most respected healthcare systems, known for our unwavering commitment to excellence, patient care, and employee satisfaction. As part of the Orlando Health Florida Medical Clinic/Bayfront Medical Group, you’ll join a nationally recognized organization that values your work, supports your growth, and provides competitive benefits starting your very first day. We believe our team is our greatest strength. That’s why we invest in you from the start—with comprehensive benefits, career development opportunities, and a culture rooted in compassion, innovation, and teamwork. Job overview The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor. Responsibilities Essential Functions Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required. Obtains accurate and complete patient demographic and insurance information. Processes all requests for medical records according to Orlando Health and department specific policies and procedures. Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements. Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately. Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience. Interacts with patients and families in a professional manner. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures. Participates in Quality Assurance/Quality Indicator activities as assigned. Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies. Practices the efficient use of supplies. Assists billing service as requested. Qualifications Education/Training High School graduate or equivalent. Experience Six (6) months experience in a clerical office, or general business, and/or customer service setting.

Responsibilities

The Front Office Assistant supports daily operations in a physician office, including scheduling appointments and managing patient information. They also ensure compliance with policies and engage in activities to improve patient satisfaction.