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Front Office Assistant at HighFive Dental Holdco LLC
Ashland, Kentucky, United States -
Full Time

Start Date

Immediate

Expiry Date

26 Jun, 26

Salary

0.0

Posted On

28 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Patient Check-in, Patient Check-out, Appointment Scheduling, Insurance Verification, Payment Collection, HIPAA Compliance, Dental Software, Communication, Organization, Detail-Oriented, Customer Service, Phone Etiquette, Record Keeping, Professionalism, Reliability, Positive Attitude

Industry

Medical Practices

Description
Description The Front Office Assistant serves as a point of contact for patients and plays a key role in ensuring a smooth and welcoming experience. This individual manages patient check-in and check-out processes, presents patients with out-of-pocket treatment costs, helps patients understand their financial responsibilities, and answers the phone. The ideal candidate is organized, detail-oriented, and enjoys working in a fast-paced dental environment. Duties and Responsibilities Greet patients and visitors warmly and professionally. Answer phone calls and direct them appropriately. Schedule and confirm patient appointments. Efficiently check patients in and out. Verify patient information and insurance coverage. Collect and post payments accurately. Assist with patient paperwork and medical history updates. Document accurate notes and records in patient accounts. Manage communication with referring practices. Perform administrative office tasks using a computer and dental software. Maintain patient confidentiality in accordance with HIPAA regulations. Requirements 1+ years of dental front desk experience preferred. 1+ years of customer service experience preferred. We value a friendly, patient first attitude. Strong verbal and written communication skills. Basic understanding of dental insurance Proficiency with computer-based tasks. Professionalism, reliability, and a positive attitude. High school diploma or equivalent.
Responsibilities
The Front Office Assistant acts as the primary contact for patients, managing the entire check-in and check-out process, explaining treatment costs, and handling all incoming and outgoing phone calls professionally. Key duties include scheduling appointments, verifying insurance, collecting payments, and maintaining accurate patient records in compliance with regulations.