Front Office Assistant I/II Closes 4/9/2026 at United Indian Health Se

Eureka, California, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jul, 26

Salary

35.2

Posted On

03 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Telephone etiquette, Appointment scheduling, HIPAA compliance, Data entry, Office equipment operation, Cash handling, Medical records management, Conflict de-escalation, Cultural awareness, Interpersonal communication, Organizational skills, Electronic medical records, Staff training, Policy development

Industry

Hospitals and Health Care

Description

SUMMARY: Greets clients at reception desk and manages a multiple line telephone system for the Ambulatory Section. Provides intake and scheduling services for clients by performing the following duties ESSENTIAL DUTIES AND RESPONSIBILITIES: Level I * Understand and comply with HIPAA and other regulations concerning client confidentiality. * Greet clients in a courteous and friendly manner. Customer service skills to include listening closely to client, provide clear verbal communication, ability to empathize with client, and understanding of organizational protocol and guidelines * Identifies clients using at least two identifiers. * Answers telephone in a courteous and efficient manner, routes calls to appropriate person or department, takes accurate messages and delivers them to the appropriate person in a timely manner. Documents calls in the client’s chart. * Schedules and coordinates appointments. Confirms appointments by telephone and by mail to ensure client/clinic follow through. * Attempts to deescalate any client complaint and engages supervisor promptly as needed. * Manage client schedule system to ensure optimum utilization of provider time. Communicates changes and/or problems with schedules to Providers, FOA Supervisor, and Nurse Supervisor. * Obtains specified information from client such as age, insurance coverage, and symptoms, and records information onto prescribed forms. Copies insurance cards and forwards to billing office. * Gives client patient plan documents upon checkout. * Operates photocopiers, fax machines and various other office equipment. * Communicates with clinical staff to facilitate efficient client flow and meet client needs. * Communicates any emergency immediately to appropriate clinical staff. Initiates calling of codes as appropriate. * If appropriate to clinic site, assists in scanning of client information to Electronic Medical Record according to Medical Records policy and procedure. * If appropriate to site, responsible for collecting correct co-payments and balancing cash drawer daily. * If appropriate to clinic site, assists with distribution of client medications and maintains appropriate logs as outlined in SOP. Returns to pharmacy any uncollected medications in prescribed timelines. * Gives general information about client care and answers telephone. * Attends department meetings and other assigned meetings. * Maintains a professional, organized, and clean working environment by following organizational policies, guidelines, and safety standards. * Must be willing to learn more about the American Indian culture and attend at least one Cultural Presentation/Training per year. * Must be willing to work with American Indian/Alaska Native people and demonstrate cultural awareness and humility * Must be willing to deliver services in a culturally responsive manner. * Adheres to accreditation and compliance standards/guideline * Other duties may be assigned. Level II – In addition to the above-mentioned duties * Assists with training new staff. * Assists in development of departmental policy, procedures, and quality improvement activities within the clinic as directed. * Assumes independent responsibility for a specific clinical activity or function; for example, coordinate client recall groups. * Sets up appointment schedule into computer system. * Maintains GSA logs and other routine logs as assigned. Directs logs to appropriate locations at months end. * Orders office supplies * Room requisition, coordination of meeting space allocation. * Participates in accreditation preparation. * Acquires customer service certifications/training related to role. * Assumes independent responsibility for a specific clinical activity or function; for example, coordinate client recall groups. * Partially cross trained to Medical Assistant, Client Records, or Member Services roles. * Participates in leadership/management training. SUPERVISORY RESPONSIBILITIES: * This position has no supervisory responsibilities. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All individuals must demonstrate a commitment to the provision of culturally sensitive counseling services to American Indians. EDUCATION/EXPERIENCE: Educational degrees must be from a US Department of Education accredited school Level I * Must have a High School diploma or equivalent. * Experience in medical setting preferred. Level II – in addition to above: * Three (3) years direct experience in a front office medical setting -OR- * Associates Degree and two (2) years direct experience in a front office medical setting.

Responsibilities

The Front Office Assistant manages reception duties, including greeting clients, scheduling appointments, and handling multi-line telephone systems. They also facilitate client flow, maintain medical records, and ensure compliance with HIPAA and organizational protocols.