Front Office Assistant Manager at Accor

Rowland Flat, South Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

15 Apr, 26

Salary

0.0

Posted On

15 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front Office Procedures, Opera PMS, Supervising, Training, Motivating Team Members, Hospitality Knowledge, Food & Beverage, Coaching, Mentoring, Developing Teams, Guest Satisfaction, Problem Solving

Industry

Hospitality

Description

Company Description Join us at Accor, where life pulses with passion! Located in the world renown wine region of Barossa Valley, the Novotel Barossa Valley Resort is nestled amongst the vines of Jacob's Creek and the Barossa Valley ranges it is easy to be immersed in the beautiful regional setting. The Resort offers 140 beautifully appointed guest rooms, a variety of food and beverage options and the largest conference and events space in regional South Australia Whilst living and working in this picturesque region you can explore the many vineyards, Cellar Doors, take a hot air Balloon ride, take long bush walks, have a hit of golf or indulge in some relaxation at Endota Day Spa. As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart, Join us and become a Heartist®. Job Description What is in it for you: You will be working for a FUN FRONT OFFICE TEAM! You will be exposed to all ACCOR Hotels Worldwide! What you will be doing: Assist the Hotel Manager in overseeing all aspects of hotel operations Supervise and train staff members to ensure exceptional service delivery and adherence to Brand standards and company policies and procedures Monitor guest satisfaction levels and address any issues promptly and effectively Collaborate with other departments to develop and implement strategies for improving guest experience and maximising revenue Handle guest inquiries, and complaints, demonstrating a commitment to guest satisfaction Occasionally, overnight shift coverage are required Qualifications Your experience and skills include: Possess a strong background in Front Office procedures and Opera PMS Experience supervising, training and motivating team members Solid Hospitality knowledge including Front Office and Food & Beverage Proven ability to act independently on all matters relating to team and guest safety and wellbeing in the absence of senior management Demonstrated ability to coach, mentor, develop and inspire teams Additional Information Accor Benefits ALL Heartist Membership – global discounts on accommodation & dining Family & Friends benefits across the Accor network Limitless career pathways within Accor hotels worldwide Work in one of Australia’s most picturesque regions, surrounded by vineyards and world-class producers A supportive team culture that celebrates growth, diversity and creativity Apply now and take the next step in your events career with Accor. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

Assist the Hotel Manager in overseeing all aspects of hotel operations and supervise staff to ensure exceptional service delivery. Monitor guest satisfaction levels and collaborate with other departments to improve guest experience.