ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

ABOUT THE ROLE:

The Front Office Assistant Manager is responsible for overseeing the daily operations of the Front Desk in our 531-room luxury hotel, ensuring exceptional service and seamless arrivals and departures for all guests—including first-time visitors, returning guests, VIPs, and group business. Reporting to the Assistant Director of Rooms, this leadership role is key in driving guest satisfaction, managing hotel inventory, and guiding a large, dynamic team in a fast-paced environment.

WHAT YOU WILL DO:

• Ensure our guests consistently receive the highest level of personalised service and care
• Manage hotel room inventory and allocations to maximise occupancy and revenue
• Lead, train, and motivate the Front Desk team to deliver memorable guest experiences
• Handle guest concerns with confidence, empathy, and sound problem-solving
• Oversee daily arrivals and departures, often in excess of 500 guest movements
• Support VIP guest preparation and liaise with other departments to ensure flawless execution
• Drive performance through upselling, cost control, and team engagementMaintain strong communication across all hotel departments to ensure operational flow