Front Office Assistant at PHOENIX PHYSICAL THERAPY

Swansea, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Jan, 26

Salary

0.0

Posted On

22 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Medical Office Experience, Customer Service, Multitasking, Insurance Verification, Authorization, Medical Records, Cash Handling, Inventory Management, Patient Registration, Communication, Billing Processes, Training, Team Collaboration, Problem Solving, Time Management, Professionalism

Industry

Hospitals and Health Care

Description

Description JOB SUMMARY: Phoenix is seeking a high functioning candidate with medical office experience that is energetic and well-organized to work in our Swansea office. You must have excellent customer service skills and be proficient at multitasking. RESPONSIBILITIES: Communicate effectively (in person and by phone) and courteously with patients, physicians and their office staff, insurance company representatives, peers, coworkers, and supervisors. Schedules patients for services(s) within established guidelines. Greets and registers patients in a timely, professional and customer-focused manner. Explains Phoenix's policies and procedures and billing processes to patient. Direct patient appropriately as needed. Tracks and obtains ongoing insurance verification/authorization information from payers and communicates this data to patient, admission staff and treatment team. Collects patient co-payment, co-insurance, and deductibles as well as related fees for supplies and services. Generates and maintains medical records. Responds to all requests for information according to established procedures. Assumes responsibility for and maintains cash drawer system according to procedure. Maintains office and facility inventory and orders supplies as needed, following established procedures. As appropriate, attends and participates in clinic/management meetings and inservice education programs. Participates in training and cross training of all staff. Ensures competency of training to maintain efficient clinic operation. Performs other duties as requested Benefits: Individualized Mentorship Leadership Development Continuing Education Reimbursement and MedBridge Access Performance Based Quarterly Bonus 401k with company match up to 4% Health, Dental, and Vision 100% Paid Telehealth Benefits (enrolled employees and family) Health Savings Account Life Insurance Short and Long Term Disability Paid Time Off and Holidays Requirements QUALIFICATIONS: A minimum of 2 years medical front office experience is required along with insurance verification and prior authorization experience. High school diploma required. Experience in medical insurance filing and medical records preferred.

Responsibilities

The Front Office Assistant will communicate effectively with patients and staff, schedule appointments, and manage patient registrations. Additional responsibilities include handling insurance verifications, collecting payments, and maintaining medical records.