Front Office Assistant at PT Partners - United Physical Therapy

Anchorage, Alaska, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Mar, 26

Salary

0.0

Posted On

25 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Multitasking, Communication, Scheduling, Patient Registration, Insurance Verification, Medical Records, Cash Handling, Inventory Management, Training, Performance Improvement, Infection Control, HIPAA Compliance, Risk Management, Teamwork, Attention to Detail

Industry

Hospitals and Health Care

Description

Description United Physical Therapy is seeking an energetic and well-organized individual. You must have excellent customer service skills and be proficient at multitasking. This position will provide flexible coverage for all of our area clinics. Responsibilities include, but are not limited to: Communicate effectively (in person and by phone) and courteously with patients, physicians and their office staff, insurance company representatives, peers, co-workers, and supervisors. Schedules patients for services(s) within established guidelines. Greets and register patients in a timely, professional and customer-focused manner. Explains the policies and procedures and billing processes to patient. Direct patient appropriately as needed. Tracks and obtains ongoing insurance verification/authorization information from payers and communicates this data to patient, admission staff and treatment team. Collects patient co-payment, co-insurance, and deductibles as well as related fees for supplies and services. Generates and maintains medical records. Responds to all requests for information according to established procedures. Discharges patients from the system. Assumes responsibility for and maintains the cash drawer system according to procedure. Maintains office and facility inventory and orders supplies as needed, following established procedures. As appropriate, attends and participates in clinic/management meetings and in-service education programs. Participates in training and cross training of all staff. Ensures competency of training to maintain efficient clinic operation. Participates in performance improvement activities. Adheres to policies regarding infection control, risk management, HIPAA and corporate compliance. Performs other duties as requested. Requirements QUALIFICATIONS: Requires a high school diploma, or GED. One or more years of experience in a medical records department or recent graduation from an accredited medical records program strongly preferred. Strong attention to detail and accuracy a must. Strong interpersonal skills with a focus on exceptional customer service required. Computer experience in windows, spreadsheets, and word processing preferred.

Responsibilities

The Front Office Assistant will communicate effectively with patients and staff, schedule appointments, and manage patient registrations. Additional responsibilities include handling insurance verifications, collecting payments, and maintaining medical records.