REQUIRED SKILLS AND QUALIFICATIONS

• High School Diploma or equivalent
• Knowledge of medical terminology
• Proficient in using computer systems and electronics health records and systems (EHR/EMR)
• Familiar with scheduling software, billing systems, and basic data entry skills
• The ability to frequently lift or move up to 10 pounds and occasionally lift or move up to 25 pounds.

PREFERRED SKILLS AND QUALIFICATIONS

• 6 months-1year related experience
• Experience working with Athena software

OBJECTIVES OF THIS ROLE

• Provide an exceptional patient experience
• Ensure efficient appointment and scheduling management
• Keep accurate records
• Maintain confidentiality and secure confidential data
• Support physicians and nurses in providing accurate and organized care
• Ensure efficient patient management processes
• Cultivate confident relationships with new and existing patients
• Act as a liaison between providers, patients, and visitors
• Maintain a clean and accessible medical office
• Remain knowledgeable and equipped to handle evolving needs

RESPONSIBILITIES

• Greet patients with a friendly demeanor
• Assist with check-in procedures
• Maintain accurate patient records
• Coordinate with medical staff to schedule appointments and efficiently manage changes or cancellations
• Maintain and organize the electronic appointment system
• Adhere to privacy regulations such as HIPPA
• Actively participate in team meetings, share insight and provide support to colleagues when needed