Dorsett Hospitality International is set to open Dorsett Canary Wharf, in Q3 2025, in Canary Wharf, London. This area forms a strategically significant part of London’s world city offer for financial, media and business services. We are recruiting for Night Front Office Associates to join the team at Dorsett Canary Wharf.

A BIT ABOUT US

Dorsett Canary Wharf will have 231 guestrooms. The hotel will accommodate front-of-house facilities including a café on Alpha Square, a restaurant, a gym and conference facility at the lower levels and a sky bar/terrace on level 25.
The hotel is within a 5–15 minute walk of Canary Wharf Underground Station, DLR stations, and the Elizabeth Line station. The hotel will also be well connected to the local bus network and is within walking distance of riverboat services operating from Canary Wharf Pier to Central London.
Dorsett is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

THE ROLE

Front Office Associate serves as the first point of contact for all guests and visitors, playing a vital role in shaping the overall guest experience. This position is responsible for managing check-ins and check-outs, responding to guest inquiries and requests, handling phone and email communications, and supporting the efficient operation of the front desk.

BRIEF RESPONSIBILITIES

• Warmly welcome and farewell guests, ensuring a professional and friendly first impression.
• Perform accurate and efficient check-in/out using the hotel’s property management system (OPERA Cloud).
• Handle guest inquiries, complaints, and service issues promptly and politely, escalating when necessary to ensure guest satisfaction.
• Actively promote hotel offerings including room upgrades, packages, breakfast, and late check-outs to enhance guest experience and support revenue goals.
• Support lobby coverage during peak periods, offering assistance to guests with directions, inquiries, or luggage coordination.
• Manage room reservations, extensions, cancellations, and modifications, while monitoring availability and coordinating with supervisors on walk-ins.
• Respond to guest emails, calls, and messages promptly and professionally.
• Process payments and reconcile guest accounts with attention to accuracy and security.
• Complete daily checklist tasks and uphold front desk standards consistently.
• Liaise effectively with Housekeeping, Maintenance, and other departments using the appropriate channels to coordinate room status and guest requests.
• Performs additional duties outside the scope of this job description as assigned by senior or higher management, in line with operational needs and business priorities.