Front Office - At Your Service Agent at Courtyard by Marriott St Joseph Benton Harbor

, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

21 Apr, 26

Salary

0.0

Posted On

21 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Telecommunications, Guest Services, Call Centre, Cross-Selling, Emergency Response, Switchboard Equipment, Guest Privacy, International Calls, Directory Queries, Complaint Handling, Local Listings, Traffic Sheets, Logbook Reporting, Wake Up Calls, Clean Work Environment, Attention to Detail

Industry

Hospitality

Description

POSITION SUMMARY Responsible for all aspects of Telecommunications services within the Hotel to achieve the highest possible guest satisfaction. PREFERRED QUALIFICATIONS Education and Experience - Vocational studies in Hotel Administration, Hotel Management or equivalent, with 1 years experience in front office / guest services / call centre or related discipline including supervisory experience, or an equivalent combination of education and experience. CORE WORK ACTIVITIES Financial Returns - Bill Call Costs, Assist F&B Department by doing cross-selling to boost Revenue Records all entries on traffic sheets Report on logbook daily Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations Advises defects on switchboard equipment to Supervisor Maintains a clean work environment Maintains detailed knowledge of the Hotel’s fire, life and safety system Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard Advises defects on switchboard equipment to Instant Service Manager/Supervisor Maintain Hotel Information Process all incoming and outgoing calls accurately and courteously Records and controls accurately wake up calls Pages guests in co-operation with concerned departments Assists guests with international calls and directory queries Refer to guests by name whenever possible Abides by principles of guest privacy Handles guests needs or requests and reports complaints to the Telephone Supervisor Aware of local telephone listings and frequently dialed numbers Attends to all guest queries and request promptly At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The Front Office - At Your Service Agent is responsible for managing telecommunications services to ensure guest satisfaction. This includes processing calls, assisting guests, and maintaining a clean and safe work environment.