Front Office Attendant at Crown Resorts

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

0.0

Posted On

16 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Front Office Operations, Check-in/Check-out, Payment Processing, Opera PMS, Customer Service, Communication, Task Management, Rapport Building, Presentation Standards

Industry

Hospitality

Description

Better begins here Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop. We are looking for experienced Front Office Attendants to join the team on a full‑time basis. Working in a fast‑paced and highly interactive environment, our guest satisfaction and luxury guest experiences are at the heart of everything we do. As a Front Office Attendant, you’ll play a key role in ensuring that all guests, visitors and VIPs receive the highest levels of service during their stay. You’ll work collaboratively with various departments including Gaming, F&B, Bell Services, Housekeeping and Concierge to deliver unforgettable stays, while gaining professional development and training in an iconic, integrated resort. Key Responsibilities Checking in and checking out guests, ensuring smooth front‑desk operations Allocating rooms and escorting guests to their destination as required Confirming and processing accurate payments Using the Opera PMS system to accurately enter guest information and maintain up‑to‑date visit history Providing tailored and elevated guest experiences, including organising taxi/limousine services Building quick and genuine rapport with guests and visitors You’ll Bring Demonstrated experience in a front office, reception, or guest relations role Unrestricted Australian working rights or a valid visa allowing full‑time employment Availability to work across a 24/7 rotating roster (weekdays, weekends, evenings, overnights and public holidays) Knowledge of Opera Property Manager System (highly regarded) Experience in a fast‑paced, premium and customer‑first environment A guest‑focused mindset with a commitment to going above and beyond Strong communication skills and the ability to manage multiple tasks in a busy environment Immaculate presentation and grooming standards What We Offer Full‑time, permanent opportunity at Sydney’s most luxurious property Tailored uniform, laundered each shift Complimentary meals at our on‑site staff restaurant (hot options, salad and sandwich bar, fruit and pastries) Generous discounts across all Crown hotels and restaurants Australia‑wide Ongoing coaching, training and professional development Opportunities to take part in Crown’s group‑wide recognition and awards program On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers. Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you. Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. Our Talent Community is a place to stay connected with life at Crown Resorts. Register for access to curated career content and stay in the know on what’s happening at Crown. We’ll be in touch from time to time to share updates on events, new restaurant launches and popups, behind the scenes content, insider news, team stories, career tips and more. Stay connected as you explore career possibilities. You can expect better exposure, opportunities, experiences, and learning. It’s a place where you can create joy for the people who visit us, the cities we live in and the teams we work with. Supported by your leader, you can enjoy a better balance in your lifestyle and feel a better you.

Responsibilities

Key responsibilities include checking in and checking out guests, managing smooth front-desk operations, allocating rooms, confirming payments, and using the Opera PMS system to maintain accurate guest records. The attendant will also be responsible for providing tailored and elevated guest experiences, including organizing transportation services.