Front Office Clerk (m/f/d) at Marriott Hotel Lingfield Park Racecourse

Heidelberg, Baden-Württemberg, Germany -

Full Time

Start Date

Immediate

Expiry Date

27 Apr, 26

Salary

0.0

Posted On

27 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Check-In, Check-Out, Guest Relations, Complaint Management, Teamwork, Upselling, Training, German Language, English Language, MS Office, Opera Knowledge

Industry

Hospitality

Description

FRONT OFFICE AGENT (m/f/d) Heidelberg Marriott Hotel Begin. Belong. Become. Be empowered. Begin: targeted onboarding program & “Be our Guest” program Belong: A great team from different nations, flat hierarchies with fast decision-making processes & regular feedback Become: Large selection of internal & external training courses, individual development plans, very good promotion prospects, transfer opportunities to our sister hotels Be balanced: Permanent employment contract, consideration of your roster requests and predictable working hours as well as overtime compensation Be connected: Numerous employee events & team building events for the “we-feeling” Be honored: Upsell program, Christmas and vacation bonuses, appreciation bonuses, employee referral program & capital-forming benefits, discounted employee accommodation and F&B discount in over 8,000 Marriott hotels worldwide Be well: various wellbeing & (mental) health offers, healthy & delicious food in our canteen, cooperation with the fitness provider “Pfitzenmeier”, numerous opportunities for social commitment Be you. As a Front Office Agent (m/f/d) you are indispensable for an unforgettable guest experience. The first impression counts & the first impression is you! Become part of our front office team and create moments together with your team that will remain unforgettable for our guests. Your most important tasks will include Check-in and check-out of our international guests. You are the contact person for our guests and advise them on all matters and concerns. Together with your team, you contribute to achieving the department's goals through upsells and enrollments. You always keep a cool head & support complaint management. Support in the training and further education of employees and trainees at the front office. Be able. Completed training in the hotel industry or relevant professional experience at the front office. Very good knowledge of German and English. Good knowledge of MS Office applications, Opera knowledge is a plus. You are a team player and your heart beats for the hotel industry. Be connected. Then we look forward to getting to know you! If you have any questions, our contact person Sonia Oliveira will be happy to answer them by e-mail: sonia.oliveira@marriotthotels.com Be inspired. Our hotel on Instagram: @heidelbergmarriott Marriott career on Instagram: @marriottcareer Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive culture where people are at the center. We are committed to non-discrimination on any protected basis, such as disability, race, religion, sexual orientation or any other basis covered by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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Responsibilities

As a Front Office Agent, you will manage the check-in and check-out processes for international guests and serve as their primary contact for inquiries. You will also contribute to departmental goals through upselling and assist in complaint management.