ADDITIONAL INFORMATION

Job Number24220260
Job CategoryRooms & Guest Services Operations
LocationMunich Marriott Hotel City West, Landsberger Strasse 156, Munich, Bayern, Germany, 80687
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
work permit for EU/Germany & German language skills are mandatory
The Munich Marriott City West sets new benchmarks and standards in meetings & events. Inspired by the Bavarian lifestyle and with 398 guest rooms and suites and nearly 5000 sqm of public space, including a state-of-the-art conference center, customized and first-class event needs are put into practice. The upscale concept includes the Italian restaurant & Vineria Assoluto with open show kitchen, the Assoluto Caffe and the Westhub Lounge & Bar, offering an outstanding culinary offering combined with warm hospitality in a stylish ambience. Our guests are also delighted by the spectacular roof terrace and MClub Lounge with panoramic views over the city, all the way to the Bavarian Alps. The hotel is located in the lively Westend, centrally located in the immediate vicinity of Munich’s Old Town and within walking distance of the famous Oktoberfest grounds.

WHO WE ARE LOOKING FOR…

You are a passionate host and understand exactly what makes our guests tick, what they want and how we can inspire them. You work in a structured way, can always surprise our guests with great tips for their stay and take care of all guest concerns before, during and after their stay. You are a passionate host!

• You greet and say goodbye to our guests, check them in and out and have an open ear for all guest concerns
• You do your daily accounting conscientiously and always adhere to the specified processes
• You answer phone calls and communicate digitally on many channels - and of course in a friendly and professional manner.
• You train our trainees and are happy to pass on your knowledge
• You are always thinking of new ways to inspire our guests - always keeping an eye on the overall hotel goals and brand standards.