Front Office & Client Experience Coordinator at Wheeler Trigg Odonnell LLP

Denver, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jul, 26

Salary

75000.0

Posted On

17 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Reception operations, Conference room management, Client experience, Hospitality, Administrative support, Communication, Attention to detail, Microsoft Office, Scheduling, Professionalism, Confidentiality, Customer service, Problem solving, Time management, Multi-tasking

Industry

Law Practice

Description

Front Office & Client Experience Coordinator Wheeler Trigg O’Donnell is recognized as one of the Top 20 Trial Law firms in the Nation. Established in 1998, the firm represents sophisticated clients in high-stakes civil trials, appeals, and related litigation ranging from complex commercial to class actions to catastrophic torts with exceptional results for our clients. WTO lawyers have taken more than 1,100 trials and arbitrations to verdict or award and hundreds of appeals to opinion in 45 states and Washington D.C., while calling Denver home. Summary/Objective We are seeking an exceptional Front Office & Client Experience Coordinator to be the face, voice, and first impression of our firm. The FO&CE Coordinator reports to the Chief Operating Officer and works closely with the Hospitality & Admin Teams. This role is inspired by the very best of hospitality, hotel concierge, and luxury service environments. Delivering hospitality is not a task—it’s a mindset. If you take pride in anticipating people’s needs, personalizing service, and ensuring every interaction feels intentional, professional, and welcoming – this is the place for you! From the moment a client (external/internal), guests, vendor, interacts with the firm—whether in-person, by phone, or email - this individual ensures the experience is warm, polished, seamless, and memorable. This role owns the client experience in our reception area and sets the tone for everything that follows. This position requires extreme attention to detail, impeccable professionalism, a positive and “whatever it takes” attitude, and yes—an uncontrollable smile. Responsibilities Reception and Conference Operations * Efficiently manage day‑to‑day front‑of‑house operations, including answering phones and providing accurate information, with professionalism and discretion. * Serve as a consistent, friendly voice of the firm to clients (external/internal), guests, vendors, and the broader community. * Coordinate conference room scheduling and assist with meeting logistics, including technology, materials, and catering as needed. * Partner closely with attorneys and administrative staff to confirm appointments and support follow‑up communications. Office Readiness & Environment * Maintain a clean, organized, and always client‑ready front office, conference rooms, and client‑facing areas. * Conduct regular walkthroughs to ensure spaces are welcoming, stocked, and professionally presented. * Proactively identify opportunities to enhance the physical environment and overall client experience. Attention to Detail and Administrative Support * Demonstrate exceptional accuracy in names, titles, preferences, and schedules. * Anticipate needs of attorneys, staff, and clients and act proactively. * Uphold firm standards related to confidentiality, professionalism, and client care. * Support administrative and special projects as needed, always with a service mindset. Qualifications * Five (5) years of experience in the guest services, front desk, hospitality or related professional area. * Certificate or degree in Hospitality or Hotel and Restaurant Management, or related major, a plus. * Hospitality mindset: Prior experience in hospitality, hotel concierge, luxury service, or client‑facing roles strongly preferred. * Client‑first orientation: Genuine enjoyment of serving others and making people feel welcome. * Exceptional professionalism: Polished appearance, strong presence, and outstanding interpersonal skills. * Extreme attention to detail: Names, timing, presentation, and follow‑through matter—every time. * Positive & resilient attitude: Calm, upbeat, and solution‑oriented, even on busy days. * “Whatever it takes” approach: Willing to step in, help out, and go the extra mile - comfortable taking initiative and operating independently while also accepting direction as needed. * Strong communication skills: Clear, articulate, and warm—both in person and over the phone. * Discretion & judgment: Absolute respect for confidentiality and professionalism in a legal environment. * Tech comfort: Familiarity with Microsoft Office, calendaring & scheduling, phone systems, and other office technology. * Availability for extended hours during high volume seasons. * Strong commitment to punctuality and dependability is required. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities, that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Work Environment The team atmosphere is fostered not only by the lawyers, but by all members of the support staff. Our firm’s employees are proud of collaborating to service firm clients. Our commitment to teamwork allows us to tap multiple fields of experience from our range of practice areas, ensuring our ability to meet each client’s individual needs. Our team approach enables us to analyze a situation from several points of view until we uncover the advantage that makes the difference for our client. Position Type/Expected Hours of Work Regular hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., including lunch hour. This is a full time non-exempt position working from our Denver office. Overtime is paid at 1.5 times the hourly pay rate when the employee works more than 40 hours in a Sunday through Saturday work week. Salary Range: $60,000 - $75,000 annually. The final salary will be commensurate with education and experience. Additionally, the firm provides standard benefits including health insurance, 401(k) contribution, and paid time off, with annual bonus potential based on firm performance. Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information. An Equal Opportunity Employer We are an Equal Opportunity Employer (EOE) that values and respects the importance of a diverse and inclusive workforce. The firm’s policy is to recruit, hire, train, and promote persons in all job titles without regard to race, ethnicity, religion, sex, age, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion are driving forces in the success of our firm and help our trial teams deliver superior client service informed by diverse viewpoints. We give equal opportunity to all qualified applicants, and we always use job-related factors to make selection decisions.

Responsibilities

The coordinator manages front-of-house operations, including reception, phone systems, and conference room logistics. They serve as the primary point of contact for clients and guests, ensuring a professional and welcoming environment.