Key Responsibilities

Maintain complete knowledge of:

All hotel features/services, hours of operation.

All hotel room types, numbers/names, layout, appointments, amenities and locations.

Access all functions of computer system in accordance with departmental specifications.

Set up work station with necessary supplies, maintain cleanliness throughout shift.

Legibly complete requisition for additional supplies/materials and submit to manager.

Maintain updated resource materials on all vendors and information to accommodate guest inquiries.

Review designated in-house guest list and be familiar with guests' names and room locations.

Print designated reports and distribute accordingly.

Update room status report in accordance with departmental procedures.

Monitor and track status of out of order rooms; update accordingly.

Prepare work orders for maintenance repairs and distribute to Engineering. Monitor completion of work submitted.

Carry out training for new employees and on the job training. Motivates staff to bring about excellent performance

Liaise and coordinate with various departments to ensure all information on guests are accurate such as rate, room type, billing, guest requests and oversee that guests’ specific requirements are addressed in an efficient manner

Keep abreast on hotel products and services as well as on tourist and business traveling information that may be of any interest to our guests

At the end of shift, do handover reporting guest complaints, unusual situations and incidents that need follow up, to ensure efficiency in the operation

• Accomplish a set of administrative duties such as briefing, producing, reviewing and writing reports and other specific duties related to the job function