Front Office Coordinator at OPENROAD ALLARD COLLISION LLC

Chandler, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jan, 26

Salary

0.0

Posted On

25 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Interpersonal Skills, Microsoft Office, Organizational Skills, Multitasking, Attention To Detail, Administrative Support

Industry

Vehicle Repair and Maintenance

Description

Description Department: Collision Center / Front Office Location: Chandler, AZ Job Type: Full-Time About Us Open Road Collision, operating as Allard Collision, is a leader in high-quality collision repair services. We are committed to delivering exceptional workmanship and superior customer service. As an I-CAR Gold Class and OEM Certified facility, we focus on restoring vehicles to pre-accident condition while ensuring a smooth, stress-free experience for our customers. We are currently seeking a professional and detail-oriented Front Office Coordinator to join our front office team. This role is essential in maintaining a welcoming environment and supporting our repair process with outstanding customer communication and administrative coordination. Position Summary The Front Office Coordinator is the first point of contact for our customers and plays a vital role in the customer experience. This individual will manage front desk responsibilities, assist with scheduling and communication, and support day-to-day administrative functions. The ideal candidate will be organized, personable, and capable of thriving in a fast-paced, customer-focused environment. Key Responsibilities Greet and assist customers in a professional and courteous manner. Answer incoming phone calls, direct calls, take messages, and respond to emails. Schedule appointments and coordinate with service advisors. Facilitate rental car shuttle pickups and drop-offs. Process payments (check and credit card) and issue receipts. Maintain cleanliness of the front office and customer waiting areas. Provide backup support to accounting (billing, invoicing, A/R, A/P). Manage incoming/outgoing mail and deliveries. Communicate effectively with customers, staff, and external partners. Maintain inventory and order office supplies as needed. Assist with internal messaging and run errands when required. Utilize multiple software systems for scheduling, communication, and administrative tasks. Support a collaborative team environment focused on customer satisfaction and quality repairs. What We Offer Team-oriented, supportive work culture I-CAR Gold Class & OEM Certified facility Streamlined workflow and efficient processes Opportunities for professional growth and certification Competitive compensation and benefits (to be discussed during the interview) A commitment to safety, quality, and a positive workplace environment Requirements Previous front desk, receptionist, or administrative experience preferred. Strong communication and interpersonal skills. Proficiency in Microsoft Office and familiarity with office software systems. Ability to multitask and remain organized in a dynamic environment. Customer service mindset with attention to detail and a positive attitude. High school diploma or equivalent required.

Responsibilities

The Front Office Coordinator greets and assists customers, manages front desk responsibilities, and supports scheduling and communication. This role is essential for maintaining a welcoming environment and ensuring a smooth repair process.