Prolific Sports House Job Description – Front Office Coordinator
Reports to: President and Human Resources

MEMBER ENGAGEMENT & EXPERIENCE

• Welcome every member with positivity and enthusiasm, ensuring they feel seen, supported, and motivated from the moment they walk in.
• Provide ongoing encouragement and support during workouts and upon departure, maintaining high energy and attentiveness throughout their visit.
• Deliver professional, personalized customer service that builds lasting relationships with our members.
• Always maintain a professional appearance

QUALIFICATIONS:

• 1-2 years’ experience working as front desk receptionist, or similar experience
• Athletic or recreational facility experience is an asset
• You’re a high-energy individual who thrives in a competitive and dynamic environment
• Dash platform experience is an asset not a pre-requisite
• Current certification CPR C (recertified within one year) and Standard First Aid (recertified within 2 years) – required within first 3 months of employment
• Must be able to lift up to 50lbs and assist with moving equipment
• You have a “member first” service approach, are committed to communication, and are able to motivate others
• You have a professional manner, an optimistic “can-do” approach, and are efficient when dealing with multiple tasks in a fast paced environment. You are passionate about producing results and your superior problem-solving skills enable you to respond to changing priorities
• Experience with Microsoft Office applications (Word, Excel, Outlook) and registration software.
• Adobe Illustrator and Photoshop is an asset.
• A proven track record working independently and in a team environment is an asset

What’s In It for You:

• Making connections with members and staff and being a valuable asset to Prolific Sports House
• Putting smiles on faces and being part of a positive and fun environment
• Flexible work schedule, shifts include: Evenings and Weekends Only
• FREE facility membership for you, plus a variety of free and discounted programs & services
• Performance based bonus program and an employee recognition program

Perks such as :

• Salary Postion
• Health and Dental Benefits
• Annual staff events including BBQ’s, swag, selling compensation, December holiday party and many more
• Free parking and bus stop steps away

Job Types: Full-time, Part-time, Permanent
Expected hours: No less than 40 per week

Benefits:

• Casual dress

Application question(s):

• Do you have transportation? I.e Vehicle
• Have you worked in a sports facility before?

Experience:

• Adobe Illustrator / Social Media: 1 year (preferred)
• administrative assistant: 2 years (required)

Work Location: In perso

ADMINISTRATIVE & CREATIVE DUTIES

• Complete weekly and biweekly administrative tasks including:
• Scheduling for front desk reception, personal trainers, member classes, and fitness instructors
• Responding to operational requests from team leads
• Implementing value-added member incentives
• Create visually engaging social media flyers and content across platforms to drive engagement and promote events.
• Collaborate with ownership to complete assigned projects by designated deadlines.