About the job

Front Office CoordinatorFull-Time Are you a passionate Front Office Coordinator looking for a role where you're truly valued? Are you a Dental Receptionist with superior leadership skills that is looking for a change or a step up in your role?

At Quality Dental Care we foster a close-knit team who genuinely love what we do - and we'd love to find the right person to grow with us! About UsAt Quality Dental Care Group, we are committed to excellence, innovation, and the growth of our people. Our modern, fully equipped practice reflects our drive to stay at the forefront of dental technology, offering an environment and calibre of training that is genuinely hard to find elsewhere.Being part of a growing national dental group comes with many benefits. We are open and committed to continuous improvement and always looking for ways to streamline processes to make your job easier. We value your feedback and encourage ideas on how we can work smarter and deliver an even better experience for both our team and our patients. At the same time, we have access to the resources, support, and opportunities that come with a larger organisation, while maintaining the close-knit, welcoming culture of each individual clinic.

We just want to create a place where everyone enjoys coming to work, we support each other through TEAMWORK, and each individual is valued for what they bring to the team. About the RoleWe're looking for a motivated leader to take on the Front Office Coordinator to join our team. You will be supported by our amazing leadership team as we work together to achieve our goal of providing quality patient care.

In this role you will:

Oversee front-desk team performance and professionalism.
Ensure phone, email, and in-person communication standards are met.
Manage appointment books for maximum efficiency.
Minimise gaps and cancellations — implement rebooking and short notice lists.
Ensure treatment plans are properly entered, printed, and explained.
Set up and maintain recall systems (SMS, email, phone).
Drive initiatives to improve patient care, efficiency, and profitability.
Manage daily banking and reconciliation.
Review and balance takings from HICAPS, EFTPOS, cash, and bank deposits.
Manage petty cash, refunds, and credit card reconciliations.
About YouMinimum of 4 years’ experience in a Dental Receptionist role
Strong leadership skills, ability to problem solve and make decisions, and demonstrate initiative
Excellent communication and interpersonal skills to effectively engage with patients
Strong attention to detail and the ability to work efficiently and accurately
Commitment to providing a warm, high-quality, patient-centred care
Ability to work collaboratively as part of a team
Reliability and a genuine passion for the industry

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

About the job

In this role you will:

Oversee front-desk team performance and professionalism.
Ensure phone, email, and in-person communication standards are met.
Manage appointment books for maximum efficiency.
Minimise gaps and cancellations — implement rebooking and short notice lists.
Ensure treatment plans are properly entered, printed, and explained.
Set up and maintain recall systems (SMS, email, phone).
Drive initiatives to improve patient care, efficiency, and profitability.
Manage daily banking and reconciliation.
Review and balance takings from HICAPS, EFTPOS, cash, and bank deposits.
Manage petty cash, refunds, and credit card reconciliations.
About YouMinimum of 4 years’ experience in a Dental Receptionist role
Strong leadership skills, ability to problem solve and make decisions, and demonstrate initiative
Excellent communication and interpersonal skills to effectively engage with patients
Strong attention to detail and the ability to work efficiently and accurately
Commitment to providing a warm, high-quality, patient-centred care
Ability to work collaboratively as part of a team
Reliability and a genuine passion for the industry