JOB OVERVIEW:

• Check-in/check-out hotel guests courteously and efficiently; process all payments according to hotel requirements.
• Provide information and assistance to all guests and visitors.

ESSENTIAL QUALIFICATIONS/SKILLS:

• Ability to:
• Maintain complete knowledge of and comply with all departmental policies/service

procedures/standards.

• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Understand guest’s service needs.
• Work cohesively with co-workers as part of a team.
• Maintain confidentiality of guest information and pertinent hotel data. *Satisfactorily communicate with guests, management, and co-workers to their understanding.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Ability to input and access information in the property management system/computers/point of salessystem.

DESIRABLE QUALIFICATIONS/SKILLS (NOT REQUIRED):

• High school graduate or equivalent vocational training.
• Previous guest relations training.
• Preferred but not required, previous experience in the hospitality industry, preferably customer service and or previous guest relations training.

Please refer the Job description for details