Front Office Coordinator - Sofitel Noosa Pacific Resort at Accor

Noosa Heads, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

23 Dec, 25

Salary

0.0

Posted On

24 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front Desk Support, Billing Processes, Communication Skills, Interpersonal Skills, Guest Service, Attention To Detail, Organizational Skills, Multi-tasking, Microsoft Office, PMS, POS, Financial Reporting, Audits, Customer-first Mindset

Industry

Hospitality

Description

Company Description Sofitel Noosa Pacific Resort, part of the Accor group, is gearing up for an exciting Q4 2025 relaunch following a multi‑million‑dollar transformation that will set a bold new benchmark for luxury on the Sunshine Coast. From reimagined guest rooms to striking public spaces and Noosa’s hottest new dining and drinking destination, every detail is crafted to impress. Join the most dynamic, sought‑after workplace in Noosa - where ambition meets opportunity and every day delivers the best of coastal living. Join us for Noosa’s next chapter. Join the most dynamic and sought-after workplace in Noosa, where ambition meets opportunity and every day celebrates the best of coastal living. Job Description The Front Office Coordinator is a key member of the Front Office Team, responsible for supporting the smooth and efficient day-to-day operations of the front desk. This role plays a vital part in managing administrative and financial-related tasks, including billing, invoicing, and payment processing, as well as assisting with administrative duties to ensure high-quality service delivery. Key Responsibilities Coordinate and manage billing processes, including the preparation and reconciliation of invoices Assist in tracking payments, processing transactions, and resolving billing discrepancies Assist in night audits and reconciliation of group billings, meal allocations and checks. Maintain accurate financial and client records in accordance with company policies Provide front desk support, including greeting visitors, answering phones, and managing appointments Liaise with internal departments to ensure seamless front office operations Support financial reporting and assist with audits or financial reviews as needed Qualifications Proven experience in a front desk role, preferably within a luxury resort or hotel environment Excellent communication and interpersonal skills, with a focus on delivering exceptional guest service Proficient in front office software systems (e.g., PMS, POS) and Microsoft Office Applications High attention to detail, accuracy, and organisational skills Ability to multi-task, prioritise responsibilities, and work efficiently under pressure Professional appearance and demeanor with a customer-first mindset Additional Information Why Join Accor? As part of one of the world’s leading hospitality groups, you’ll enjoy: 30% discount on food & beverage at Accor properties worldwide Generous accommodation discounts at over 4,500 properties across 110 countries Access to industry-renowned training via Accor Hotels Academy Career mobility across Accor’s global brand portfolio A commitment to diversity and inclusion, with a focus on promoting diverse talent Ready to shape the future of luxury in Noosa? Apply now and lead the next chapter at Sofitel Noosa Pacific Resort.

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Responsibilities

The Front Office Coordinator supports the day-to-day operations of the front desk, managing administrative and financial tasks. This includes billing, invoicing, payment processing, and ensuring high-quality service delivery.