Front Office Coordinator at WestCoast Brace & Limb

Tampa, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

0.0

Posted On

31 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Coordination, Administration, Scheduling Appointments, Insurance Validation, Payment Authorization, Claims Inputting, Account Collections, Billing Research, Telephone Inquiries, Cash Collection, Compliance, Patient Check In, Patient Check Out, Document Management, Typing 40 WPM

Industry

Medical Equipment Manufacturing

Description

Description Front Office Coordinator Job Category: Non-Exempt (Hourly) Location – North Tampa Position Type: Full Time Department – Admin Hours of Work: Monday- Friday – 8:30AM to 5PM Job Code: Travel: None – onsite presence mandatory Supervision – No Reports to: Administration Manager Job Summary: Front Desk Coordinator will provide the highest level of customer service to patients, fellow employees and referral sources through the coordination and administration of the “front office” activities. Typical responsibilities include all aspects of the clinic administrative operations from scheduling appointments, validating insurance and payment authorization, inputting claims, processing payments, performing account collections, conducting billing research and responding to telephone inquiries. Ensure billing for all services provided is accurate, timely and fully documented. Provide efficient cash collection through excellent reimbursement practices while ensuring compliance with relevant laws, regulations and established Company policies and compliance programs. This is a floater position to cover offices through the Hillsborough and Pinellas County. Essential Duties: Patient Check In: Responsible for all aspects of patient appointment scheduling, insurance verification, creation of new patient charts and maintenance of patient records in accordance to Westcoast Brace & Limb compliance policies, scanning and filing patient documents, ensuring complete and accurate information, managing incoming phone calls, timely completion of all assigned tasks. Patient Check Out: Provides administrative support for all aspects of closing a patient visit including obtaining insurance authorization, providing financial counseling for patients, posting over the counter payments, timely completion of all assigned tasks, coordinating with clinical staff in managing in progress services, scheduling return appointments, reviewing and managing incoming documents and tasking to appropriate parties to distribute work. Document management including incoming and outgoing faxes and management of outstanding requests for information. Required Skills: Great communication skills – both written and verbal Strong interpersonal skills that are customer service focused Ability to key 40 words per minute with accuracy preferred. Understanding of medical reimbursement and terminology and a complete understanding of general office duties. Proficient computer skills including Windows based office technologies (ex. Word, Excel), e-mail and automated billing systems. Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copiers, etc. Proficiency with basic math and accounting skills. Education and Experience: High School Diploma - required Experience in reception duties in a high-volume environment Healthcare industry experience - preferred Mental, Physical & Performance Requirements: Abilities in planning, organizing, delegating, and supervising. Abilities in evaluating the effectiveness of existing methods and procedures. Abilities in problem solving. Effective verbal and written communication Ability to read, concentrate, interpret, analyze information and apply to procedures - Ability to set priorities among multiple requests, keep organized, and adjust to change Ability to interact with patients, medical and administrative staff, and the public effectively Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc. Work Environment: Position is in a well-lighted office environment with moderate noise. Physical Requirements: Involves sitting approximately 90 percent of the day, walking or standing the remainder Continuous use of hands for keyboarding and data entry Performance Requirements: Attendance onsite mandatory Ability to maintain work schedule and handle stamina throughout the day with work flow Ability to handle confidential information Ability to meet deadlines, adjust to changing requirements, and stress

Responsibilities

The Front Desk Coordinator will provide high-level customer service by managing all front office activities, including scheduling appointments, verifying insurance, processing payments, and conducting billing research. Essential duties involve comprehensive patient check-in and check-out support, ensuring accurate documentation and efficient cash collection while maintaining compliance.