Front Office Coordinator at Western Missouri Medical Center

Warrensburg, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Jun, 26

Salary

0.0

Posted On

01 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Medical Office Work, Medical Terminology, Computer Experience, Organizational Skills, Communication, Multi-tasking, Self-motivated, Confidentiality, Teamwork, Insurance Verification, Scheduling, Customer Service, Attention to Detail, Problem Solving, Time Management, Adaptability

Industry

Hospitals and Health Care

Description

Description POSITION TITLE: Front Office Coordinator DATE ORIGINATED: December 23, 2024 REPORTS TO: Outpatient Clinic Manager DATE(S) REVISED: December 23, 2024 DEPARTMENT: Western Missouri Cancer Center FLSA STATUS: Non-Exempt PURPOSE STATEMENT Assist in accurate scheduling, planning, organizing and motivating the activities of the Care Team to ensure the effective and efficient delivery of quality health care ESSENTIAL FUNCTIONS Welcome patients and visitors by greeting in person or on the telephone; answering or referring inquiries. Schedule appointments in person or via phone, managing provider schedule within set parameters. Keep patient appointments on schedule by notifying provider/nurse of patient's arrival. Take scheduling calls from physician offices and patients, and accurately schedule patients with the correct appointment type and status. Perform pre-registration duties as requested. Obtain correct patient demographic and insurance information. Accurately identify outpatient accounts requiring authorization/ pre-certification from insurance and obtains the authorization and enters into the computer system. Notify the patient of any non-coverage issue or “out of network” benefits as informed by the insurance company. Communicate with the authorization staff and other applicable staff to assure insurance issues have been addressed. Maintain patient accounts by obtaining, recording, and updating personal and financial information and insurance verifications for appointments and procedures. Determine benefits, Co-pays and deductibles and obtain revenue. Maintain business office inventory and equipment by anticipating needed supplies; verifying receipt of supplies; and scheduling equipment service and repairs. Protect patients' rights by maintaining confidentiality of personal and financial information. Maintain operations by following policies and procedures. Contribute to team effort by taking on other duties as assigned. Contact medical facilities or departments to schedule patients for tests and/or admission. Performs general office duties such as answering telephones and completing insurance forms. Maintain regular and predictable attendance Perform other essential duties as assigned Requirements Medical office work experience preferred, including medical terminology Computer experience, including advanced typing skills Organizational skills Communicate well with people both in personal contact and in telephone conversations Follow oral and written instructions Ability to handle multiple priorities Must be self-motivated and have the ability to work within the established policies, procedures and practices prescribed by the hospital/clinic. Understanding and commitment to WMMC ASPIRE values of service, promote teamwork, integrity, respect and excellence Develop and maintain effective relationships with staff, patients and external customers

Responsibilities

The Front Office Coordinator is responsible for welcoming patients and visitors, scheduling appointments, and maintaining patient accounts. They also handle insurance authorizations and ensure effective communication with the Care Team.