Front Office Duty Manager at Accor

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

04 Jun, 26

Salary

0.0

Posted On

06 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Guest Experience, Check-in, Check-out, Coaching, Team Development, Guest Feedback Management, Communication, Collaboration, Recruitment, Onboarding, Rostering, Payroll, Interpersonal Skills, Negotiation, Adaptability

Industry

Hospitality

Description

Company Description At Accor, we are over 330,000 Heartists® across 110 countries. Building on the strength of our teams and our diverse holistic ecosystem of 45+ brands, experiences and solutions, we are breaking new ground to shape the hospitality of tomorrow connecting cultures with heartfelt care. Pullman Sydney Airport is located in the centre of Mascot Business Park and is only a short walk from Mascot train station. This premium 5-star hotel near Sydney Airport features contemporary style and functional design with a smart open layout across 229 rooms and suites. With five multifunctional event spaces including modular conference rooms for up to 200 guests, two executive boardrooms, and a dedicated quiet zone every detail at our hotel is designed to empower connection, creativity, and focus. The hotel also delivers an exceptional food and beverage experience through Mobius Bar & Grill, offering a relaxed and vibrant dining environment for both in-house and external guests. Job Description Pullman Sydney Airport is seeking a Full-Time Front Office Duty Manager to lead our Front Office team and deliver exceptional guest experiences. Reporting to the Front Manager, this is a fantastic opportunity to work within an established property, guiding a talented team in a supportive, creative, and guest-focused environment. In this role, you will: • Lead and support the Front Office team to deliver memorable guest experiences and manage the guest check-in and check-out process. • Develop and coach team members to reach their full potential while maintaining service excellence. • Manage guest feedback with confidence, turning challenges into positive outcomes. • Foster clear communication and strong collaboration across departments. • Promote a safe, inclusive, and values-driven workplace culture. • Supporting Front Office Manager in recruitment, onboarding, rostering, payroll, and continuous team development. If you are energised by people, thrive in fast-paced environments, and are committed to service excellence, we would love to hear from you. Qualifications We are looking for motivated leaders who are passionate about growth, driven to elevate the guest experience, and ready to make a real impact within a high-performing team. • Demonstrated leadership experience in a hotel or hospitality environment • Strong interpersonal skills with the ability to build genuine connections • Confident communicator with strengths in negotiation and relationship building • Flexible, adaptable, and calm under pressure in a dynamic environment • Willingness to work a rotating roster including evenings, weekends, and public holidays Additional Information Why Join Accor? Along with the opportunity to contribute to one of Sydney’s most iconic hotel precincts, you will enjoy: Genuine career pathways across 45+ global brands Heartist benefits including worldwide staff discounts Learning opportunities through Accor Academie A collaborative, people‑focused culture The chance to make an impact in a precinct known for complexity, scale and performance. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Front Office Duty Manager will lead and support the Front Office team to deliver memorable guest experiences, managing check-in/check-out processes and handling guest feedback confidently. This role also involves developing team members and fostering strong cross-departmental communication while supporting the Front Office Manager with administrative tasks like rostering and payroll.