Front Office Duty Manager at HIND Management

Kaikōura, Canterbury, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

02 Aug, 26

Salary

29.0

Posted On

04 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front office management, Team leadership, Scheduling, Rostering, Customer service, Staff training, Coaching, Guest feedback management, Service recovery, Emergency procedures, Problem-solving, Communication, Compliance, Hospitality management

Industry

Hospitality

Description

About The Role - Te mahi We are looking for a Front Office Duty Manager to work in Sudima Kaikoura Hotel. This is a full-time role, for an experienced Duty Manager in Sudima Kaikoura Hotel with an hourly rate of $28 - $29, minimum guaranteed hours are 30 per week. You will complete flexible shifts as a Duty Manager each week, working alongside an amazing team who will assist and support you as your career takes off. Responsibilities | Ngā haepapa Oversee and lead Front Office operations including scheduling and rostering Assist with busy check-in and check-out periods, maintaining exceptional service standards Support team training, development, and ongoing coaching Manage guest feedback and service recovery with a focus on continuous improvement Ensure effective communication across departments (Housekeeping, Maintenance, F&B, Reservations) Maximize occupancy and average room rates through daily operations Maintain high standards of appearance, grooming, and performance across the Front Office team Run daily and weekly operational briefings and team meetings Lead emergency procedures and uphold guest safety protocols Ensure compliance with all relevant NZ legislation including the Sale and Supply of Alcohol Act 2012 About You | Ko Koe Tēnei Proven Front Office or Duty Manager experience in a hotel environment LCQ or Duty Manager Licence (preferred) Availability to work flexible rosters, including weekends, public holidays, and overnight shifts Strong leadership and communication skills Excellent problem-solving abilities and a calm, guest-focused approach under pressure A collaborative, hands-on style that leads by example Flexibility and weekends working. We are all valued | He kura te tangata Discounts at our hotels, restaurants and spas across our network Staff, family and friends rates at our hotels Meals on duty, staff parking and uniform provided Excellent reward & recognition events Service and anniversary gifts and benefits Wellbeing programme including Health insurance discounts Paid training and individual Employee Development Plans Training towards NZQA qualifications and our very own online digital learning platform Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment Who We Are - Ko Wai Mātou Here at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small. We believe 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do. As HRD's Five Star Employer of Choice Award in 2019, 2022, and in 2024, our people love coming to work every day and we think you will too! Hind Management, the management company behind Sudima Hotels, builds, operates, and manages our award-winning hotels, restaurants, bars, and spa businesses. As industry leaders in social and environmental responsibility, they operate on a sustainable business model that takes the well-being of our people and planet seriously. Above all, we’re looking for positive people. Working with us not only means getting unlimited opportunities to develop yourself and your career but being part of a community and company culture that’s passionate about putting people first. Nau mai, haere mai, tauti mai! Hind Management is committed to accessibility. Should you require assistance or support and are unable to apply online due to an access need, contact our office (+64) 99051727 or email our Talent Acquisition Team at careers@hindmanagement.com. We will aim to respond within 48 hours Monday to Friday 9am - 5pm. At Hind Management, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of diverse backgrounds, including disabled and neurodivergent candidates. Our hiring process is fully accessible and designed to ensure equity for everyone. Please let us know how we can support you in presenting your best self. E manawanui ana tātou - We care Ka mahi tahi tātou - We work together Ka whai tātou i te tika - We do the right thing He kura te tangata - We are all valued

Responsibilities

The Duty Manager oversees daily front office operations, including scheduling, rostering, and maintaining high service standards. They also lead team training, manage guest feedback, and ensure compliance with safety and legislative protocols.