HOTEL OVERVIEW:

Nestled along the picturesque Arabian Gulf beaches, Mövenpick Hotel Jumeirah Beach is a modern 5-star hotel that promises an unparalleled experience of comfort and convenience in the heart of Dubai. With a perfect blend of breathtaking views, exciting dining options, and exceptional recreational facilities, Mövenpick Hotel Jumeirah Beach stands out as a premier destination for travelers seeking an unforgettable stay in this vibrant city.

JOB DESCRIPTION

• Team Leadership: Supervise and lead a team of front desk associates, including training, scheduling, and performance management.
• Guest Relations: Oversee guest check-in and check-out processes, ensuring a seamless and welcoming experience for all guests.
• Problem Solving: Address guest concerns and resolve any issues that may arise during their stay in a timely and professional manner.
• Operational Support: Managing daily operations of the front office, including room assignments, inventory management, and cashiering.
• Quality Assurance: Ensure adherence to company standards and policies, maintaining high levels of cleanliness, organization, and professionalism at all time as per LQA Brand Standards.
• Communication: Liaise with other departments to coordinate guest requests, room maintenance, and special accommodations.
• Emergency Response: Act as a point of contact for emergencies and incidents, following established procedures to ensure the safety and security of guests and staff.
• Reporting: Prepare daily reports, including occupancy rates, revenue figures, and guest feedback, to provide insights and support decision-making processes.

Qualifications

• Minimum of 2 years experience in a front office supervisory or management role , in a 5-star hotel.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in hotel management software (e.g., Opera,) and Microsoft Office Suite.
• Strong problem-solving skills and the ability to handle stressful situations.
• High attention to detail and organizational skills.
• Flexibility to work various shifts, including weekends and holidays.
• A degree in Hospitality Management or a related field is preferred.
• Proficiency in English is required; additional languages are a plus.

Additional Information
Additional information

Please refer the Job description for details