Front Office Duty Manager at Residence Inn by Marriott Bothell

Perth, Western Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

06 May, 26

Salary

0.0

Posted On

05 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Conflict Resolution, Staff Supervision, Local Knowledge, Relationship Building, Problem Solving, Management, Customer Service, Communication, Negotiation, Team Leadership, Time Management, Adaptability, Training, Self-Motivation, Enthusiasm

Industry

Hospitality

Description

Four Points by Sheraton - where timeless classics are integrated with modern details. The atmosphere is honest, uncomplicated and casual. Join us as a Duty Manager in a community of approachable and straightforward talent offering simplified, not simple experiences to independent travellers. This is a Full-Time position working a variety of shifts. Position Summary: Manage day-to-day operations and ensure the quality and standards of the hotel are met Assist guests arriving and departing the hotel through the check in and departure process Handle general enquiries whilst providing a friendly, genuine service with each traveller experience Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met Be an expert on the hotel and the surrounding area, have a sense of the local to exceed guest expectations Build and strengthen relationships with existing and new travellers to enable future bookings Understand the impact of the department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals. About You: Experience with OPERA property management system or similar Relevant experience in a similar managerial role Working rights in Australia Enthusiastic to escalate your career Self-motivated, driven and energized in a fast-paced environment Armed with smart solutions and a can-do attitude Hold or willing to obtain an Approved Managers Card Able to act as a role model and willing to train new associates Our Benefits: Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program Opportunity to receive Employee Referral Incentives and get paid for working with your friend Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness Four Points by Sheraton is part of Marriott International's Select portfolio, which has committed to putting people first for 90+ years. Apply now! At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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Responsibilities

Manage day-to-day operations of the hotel and ensure quality standards are met. Assist guests with check-in and check-out processes while handling inquiries and complaints.