Front Office Employee at Accor

Hoofddorp, North Holland, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

16 Aug, 26

Salary

0.0

Posted On

18 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Check-in/Check-out, Payment Processing, Customer Service, Opera PMS, Dutch Fluency, English Fluency, Conflict Resolution, Communication Skills, Multitasking, Teamwork, Time Management

Industry

Hospitality

Description

Company Description Are you looking for a challenging job in one of the most beautiful hotels in the Schiphol area? Ready to push your limits? Then you’re looking for us! Novotel Amsterdam Schiphol Airport (NASA) features 314 rooms, 17 meeting rooms of various capacities, The B House (a large event venue), a cozy restaurant with an open kitchen, a private dining with an animated dining experience, and most importantly—a fantastic team! Our mission and passion are to make everyone feel at home. That’s what hospitality is all about, and it’s what brings a smile to our faces every day. This, of course, applies to our guests, but just as much to our team. When you join us, you become a Heartist®, because for us, hospitality comes from the heart! We work with a close-knit and fun-loving team where you can be yourself, grow, and develop. Every day, we create unforgettable memories for our guests. Will you be the newest member of our team? Job Description We are looking for a positive, proactive, and enthusiastic Front Office Employee to join our reception team. Together with your colleagues, you ensure that our guests feel at home from the moment they arrive until the moment they leave. As a Front Office Agent, you are the first point of contact for our guests and ensure a friendly and efficient check-in and check-out. You welcome guests, verify reservations, create room keys, and process payments. You also assist guests with specific requests or questions, both in person and over the phone. In addition, you play an important role in informing guests about the ALL – Accor Live Limitless loyalty program and challenge yourself to sign up every guest. You have the skills to turn any issue into a positive experience. Qualifications Who are you? We are looking for someone who is curious, social, and flexible. Someone who stays calm and keeps an overview, while also paying attention to detail. In addition to your enthusiasm and service mindset, you meet the following requirements: You enjoy positively surprising guests and making them feel welcome MBO (secondary vocational education) level of thinking and working Experience in a similar role is a plus You’re flexible and don't mind working in rotating shifts You’re a true team player, but also able to work independently You have a strong sense of responsibility and a good sense of humor You’re fluent in both Dutch and English Experience with Opera is a big advantage Additional Information What do we offer you? A salary according to the Dutch hospitality collective labor agreement (CAO) (scale V) An attractive bonus scheme where you can earn up to 7.5% of your annual salary based on targets A complimentary overnight stay for you and a +1 to experience the hotel through the eyes of a guest After your probation period, you’ll receive an ALLHeartists card for discounted hotel stays, car rental, and much more Travel allowance according to the Novotel travel policy (starting from 5 km distance) Personal development – we will support your growth and learning journey Free use of our fitness facilities FiscFree employee benefits 24/7 access to mental health and well-being support through Open Up Are you excited and ready to strengthen our team? Apply now through the website! Do you have any questions? Feel free to call us at +31 (0)23 747 0352 or send an email to Tessa Westerborg via [email protected]. We hope to welcome you to our hotel soon! Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

Act as the first point of contact for guests by managing check-ins, check-outs, and payment processing. Provide high-quality hospitality services and promote the ALL - Accor Live Limitless loyalty program.