FRONT OFFICE EMPLOYEE (ON-CALL)

Do you enjoy welcoming guests and being the point of contact for all their questions, all with a smile? Then we are looking for you!
Are you an independent, enthusiastic, and service-oriented all-rounder? Do you love to welcome guests, guide them around our hotel, and ensure everything runs smoothly? Can you enthusiastically promote our extras to the guests to make their stay even more enjoyable? Do you have enough technical insight that even when a bulb needs replacing, you don’t hesitate? Are you also good at promoting our hotel on social media? If you are that all-rounder who does all this with a smile, then we are looking for you!

BE YOU WITH US

Maxhotel Amsterdam Airport Schiphol is a smart budget hotel and offers a wonderful stay near Amsterdam’s airport, Schiphol. We offer affordable, comfortable rooms. All rooms have a private bathroom, air conditioning, free Wi-Fi, and a grab & go space with drinks and snacks. Superior rooms are upgraded with wired internet, a laptop safe, and extra room space. The smart choice for both tourists and business travelers, we make the journey to or from Amsterdam even more relaxed at MaxHotel Schiphol.Our slogan: be yourself, be happy!
We are happy when our people are happy: we strive for happy guests and happy employees. Work hard & play hard are key in our hotel. We have an informal company culture, where teamwork is essential. Johan Cruyff once said: “You can’t do anything alone; you have to do it together”. That applies to us too. We are a diverse and inclusive team and encourage you to be yourself. Do you want to be a part of MaxHotel? Then we are looking for you!

YOUR SUPERPOWERS AND REQUIREMENTS

• +/- 1-2 years of front office experience
• No experience? No problem! But you will need to convince us extra in your cover letter
• Fluent in English. Dutch and other languages are a plus
• Ability to make independent decisions
• Handle the freedom and responsibilities that come with this role
• Have the flexibility and mentality required in the hospitality industry
• You are flexible and available from Monday to Sunday from 07:00 – 23:00.
• You are legally allowed to work in The Netherlands.

THE ROLE

As the face of our hotel, you’ll be the first smile our guests see and the person they can always turn to. Every day is different, one moment you’re welcoming travelers at the front desk, the next you’re helping them plan their perfect day in the city. You’ll keep the atmosphere friendly, make sure operations run smoothly, and add those little touches that make guests feel right at home.

WHAT YOU WILL DO:

• Welcoming guests with a big smile and warm hospitality
• Handling check-ins, check-outs, and everything in between
• Sharing insider tips on local attractions, activities, and hidden gems
• Responding to guest reviews and feedback with positivity and care
• Promoting hotel extras (like late check-out or bike rental) to enhance their stay
• Ensure our grab & go area looks smooth
• Taking care of small practicial tasks, from replacing a light bulb to keeping the entrancy neat and tidy
• Jumping in wherever needed to support the team and keep things running smoothly.