Front Office Employee (On-call) at The Usual

Hoofddorp, North Holland, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

30 Sep, 26

Salary

14.99

Posted On

02 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Front Office Operations, Hospitality Management, English Fluency, Social Media Promotion, Problem Solving, Customer Service, Check-in/Check-out Procedures

Industry

Advertising Services

Description

Join us as Front Office Employee (On-call) Do you enjoy welcoming guests and being the point of contact for all their questions, all with a smile? Then we are looking for you! Are you an independent, enthusiastic, and service-oriented all-rounder? Do you love to welcome guests, guide them around our hotel, and ensure everything runs smoothly? Can you enthusiastically promote our extras to the guests to make their stay even more enjoyable? Do you have enough technical insight that even when a bulb needs replacing, you don’t hesitate? Are you also good at promoting our hotel on social media? If you are that all-rounder who does all this with a smile, then we are looking for you! Be you with us Maxhotel Amsterdam Airport Schiphol is a smart budget hotel and offers a wonderful stay near Amsterdam's airport, Schiphol. We offer affordable, comfortable rooms. All rooms have a private bathroom, air conditioning, free Wi-Fi, and a grab & go space with drinks and snacks. Superior rooms are upgraded with wired internet, a laptop safe, and extra room space. The smart choice for both tourists and business travelers, we make the journey to or from Amsterdam even more relaxed at MaxHotel Schiphol. Our slogan: be yourself, be happy! We are happy when our people are happy: we strive for happy guests and happy employees. Work hard & play hard are key in our hotel. We have an informal company culture, where teamwork is essential. Johan Cruyff once said: "You can't do anything alone; you have to do it together". That applies to us too. We are a diverse and inclusive team and encourage you to be yourself. Do you want to be a part of MaxHotel? Then we are looking for you! The role As the face of our hotel, you’ll be the first smile our guests see and the person they can always turn to. Every day is different, one moment you’re welcoming travelers at the front desk, the next you’re helping them plan their perfect day in the city. You’ll keep the atmosphere friendly, make sure operations run smoothly, and add those little touches that make guests feel right at home. What you will do: Welcoming guests with a big smile and warm hospitality Handling check-ins, check-outs, and everything in between Sharing insider tips on local attractions, activities, and hidden gems Responding to guest reviews and feedback with positivity and care Promoting hotel extras (like late check-out or bike rental) to enhance their stay Ensure our grab & go area looks smooth Taking care of small practicial tasks, from replacing a light bulb to keeping the entrancy neat and tidy Jumping in wherever needed to support the team and keep things running smoothly. What you'll bring to the table +/- 1-2 years of front office experience No experience? No problem! But you will need to convince us extra in your cover letter Fluent in English. Dutch and other languages are a plus Ability to make independent decisions Handle the freedom and responsibilities that come with this role Have the flexibility and mentality required in the hospitality industry You are flexible and available from Monday to Sunday from 07:00 – 23:00. You are legally allowed to work in The Netherlands. What's in it for you? What we offer: We will offer you a flexible, on-call contract where hours will vary from week to week Hourly salary of €14.99 gross Development opportunities; you get the chance to learn all facets of hotel operations with us Travel allowance possibilities for a commuting distance of more than 5KM up to a limit of €150,- per month Pension contribution in accordance with the hospitality industry CAO Do you have knowledge of fire safety? You can then (re)obtain the BHV (Emergency Response Officer) certificate. Why you should work for us! After passing your probationary period, you can stay a night over in our hotel to experience everything from a guest perspective Do you want to become an allrounder? You will learn with us - through trial & error - how a hotel is run An informal and open atmosphere Fun events to connect with us: team outings, volunteer events We are currently exploring how we can make MaxHotel even more fun, sustainable, and valuable for our hotel guests and employees. Are you creative and have good ideas? This is your chance to contribute to our success. Your face will hurt from smiling all day. How we work Contact information Ready to make nights at MaxHotel unforgettable? We'd love to hear from you! Send us your cover letter and resume - let’s create something special together. If your application hits the bullseye, we will invite you to an online speed-date introduction of about 15 minutes. Keep an eye on your e-mail inbox!

Responsibilities

Act as the primary point of contact for guests, managing check-ins, check-outs, and providing local recommendations. Ensure smooth hotel operations by maintaining the grab & go area and performing basic practical maintenance tasks.