Are you friendly, organized, and passionate about hospitality? Durty Nelly’s Amsterdam - A legendary Irish Pub & Hostel in the heart of the Red Light District is looking for a Front Office Employee to join our reception team and help create unforgettable guest experiences.

ABOUT DURTY NELLY’S

A true Amsterdam institution, Durty Nelly’s combines Irish charm, Amsterdam chaos, and hostel hospitality into one buzzing, unforgettable experience. Our 84-bed hostel and classic Irish pub attract travellers from all over the world looking for a warm bed, a cold pint, and stories worth sharing. We’re part of the RB Horeca Group, a dynamic collective of ho(s)tels, bars, and restaurants in the city.

REQUIREMENTS:

• Prior experience in hospitality or a front desk role (hostel/hotel experience a plus)
• Fluent in English (spoken and written); Dutch or other languages are a bonus
• Confident using computers and familiar with booking systems (MEWS experience is a plus)
• Strong communication and problem-solving skills
• Able to work independently and handle busy periods
• Based in or around Amsterdam

WHAT YOU’LL BE DOING

As a Front Office Employee, you’ll be the first point of contact for our guests welcoming them, answering questions, and helping make their stay smooth and enjoyable. You’ll work closely with the reception team to ensure smooth check-ins and check-outs, handle bookings, and provide top-notch customer service.

KEY RESPONSIBILITIES:

• Welcome and assist guests during check-in and check-out
• Handle phone calls, emails, and guest inquiries
• Manage bookings, cancellations, and modifications (via PMS – MEWS)
• Provide local tips and information to guests
• Coordinate with housekeeping and maintenance to ensure room readiness
• Process payments and issue invoices accurately
• Keep the reception area organized and presentable
• Report any issues or feedback to management