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Front Office Executive at Accor

Kochi, kerala, India -

Full Time

Start Date

Immediate

Expiry Date

07 Apr, 26

Salary

0.0

Posted On

07 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Reservation Management, Front Desk Operations, Payment Processing, Room Allocation, Information Dissemination, Problem Resolution, Team Collaboration, Administrative Duties

Industry

Hospitality

Description

Job Description Position Overview: We are seeking a dynamic and customer-focused Front Office Executive to join our team at Fairmont Mumbai. As the first point of contact for our guests, the Front Office Executive plays a crucial role in ensuring exceptional service from arrival to departure. Key Responsibilities: Guest Relations: Greet guests warmly upon arrival, assist with check-in/check-out procedures, and provide personalized assistance throughout their stay to ensure a memorable experience. Reservation Management: Handle guest inquiries and reservations efficiently, ensuring accuracy and attention to detail. Front Desk Operations: Manage the front desk area, including answering phone calls, responding to emails, and handling guest requests promptly and professionally. Payment Processing: Process guest payments, handle cash transactions, and maintain accurate records of financial transactions. Room Allocation: Coordinate room assignments based on guest preferences, availability, and special requests. Information Dissemination: Provide guests with information about hotel facilities, services, and local attractions, assisting them in making the most of their stay. Problem Resolution: Address guest concerns and complaints promptly, seeking solutions to ensure guest satisfaction and retention. Team Collaboration: Work closely with other departments, including housekeeping and maintenance, to ensure seamless guest experiences and resolve any issues that may arise. Administrative Duties: Perform general administrative tasks, including filing, data entry, and maintaining guest records. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Front Office Executive is responsible for greeting guests, managing check-in/check-out procedures, and ensuring exceptional service throughout their stay. They also handle reservations, front desk operations, and address guest concerns to enhance satisfaction.