Front Office Executive at Accor

Aeschi bei Spiez, Bern, Switzerland -

Full Time

Start Date

Immediate

Expiry Date

06 Jul, 26

Salary

0.0

Posted On

07 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front office operations, Guest experience management, Team leadership, Upselling, Communication, Interpersonal skills, Digital literacy, Microsoft Office, Hotel management software, Opera Cloud, Oracle, Strategic planning, Operational foundations, Service culture leadership, Problem solving

Industry

Hospitality

Description

Company Description Accor are incredibly proud to announce that in late Q2/Q3 2026 (exact date to be confirmed) , Handwritten Collection will open the doors of Hotel Aeschi Park located in Aeschi bei Speiz, Switzerland – a distinctive new destination that reflects the authentic character, and individuality at the heart of our brand. With 40 hotel bedrooms in total, our new Handwritten hotel is located in the centre of the scenic Aeschi bei Spiez in Canton Bern. Situated in a breathtaking panoramic setting near to the shores of Lake Thun and just 16 km from Interlaken, Hotel Aeschi Park enjoys a prime location with easy access to the renowned ski resorts of Wengen and Grindelwald, as well as an extensive network of hiking trails. We are looking for an enthusiastic, guest-oriented Front Office Executive who will support with the pre-opening phase, the hotel opening and the positioning in the market of this unique hotel, which will include bar, restaurant and leisure facilities. Job Description This is a unique opportunity to shape a hotel within our Handwritten Collection which is defined by a genuinely human approach to hospitality – bespoke in its character and guided by the warmth and personality of a passionate host. As a driven and open-minded leader, you embrace creativity and change, positioning the hotel as the preferred address and number one choice in its market. Your initial focus will be to support the General Manager with pre-opening phase, where you will lay the strategic and operational foundations for long-term success. You will support with establishing a strong market presence, define the hotel’s positioning, and support in the following areas: Guest experience delivery aligned with the unique identity of the hotel and Handwritten Collection brand Execution of the brand initiatives within front office operations Front office team engagement, motivation and service culture leadership Seamless front desk operations and consistently high service quality Rooms focused, with proactive upselling and seasonal offer awareness Contribution to departmental performance targets and front office revenue growth Qualifications Completion of training as a hotel specialist, a degree or background in hospitality, tourism or related field is preferred Extensive professional experience, including working in a reception department Fluent in German and English language, any other language skills are a benefit Strong communication and interpersonal skills A guest centric approach Knowledge of the local market is beneficial Strong digital literacy, including Microsoft Office and front-office computer systems, experience with hotel management software is a plus (Oracle, Opera Cloud etc) You should be eligible to fulfill the requirements for a work permit in Switzerland. Skills Demonstrate advanced proficiency or exceptional skills in the following areas: Deliver warm, personalised check-in and check-out experiences that reflect the spirit of Handwritten Collection. Provide attentive front office service with a strong focus on the overall guest experience Handle guest requests and resolve concerns with care, confidence and professionalism Promote rooms and seasonal offers through confident upselling and guest-focused recommendations. Maintain strong knowledge of the hotel, with a room driven focus, and local area knowledge to enrich the guest stay Support smooth day-to-day hotel operations through a flexible, team-focused approach We are pleased to consider applications from couples seeking to combine this role with the complementary Hotel Manager opportunity. Additional Information Grow, learn and enjoy Develop your talent through learning programs by Academy Accor Contribute to our local community and make a difference through our Corporate Social Responsibility activities, like Planet 21 Benefit from our All Heartist card and the offering of special employee rates and other benefits in ACCOR Hotels worldwide Earning an attractive compensation package Your team and working environment: It is your turn to create a strong and unique team for this new opening. You can count on the support of your colleagues in the Accor network and within our Accor support offices. You pick, mix and use your great communication skills in order to make sure everything you do lives up to the expectations of the owner of the hotel and of the expectations of Accor. You should be eligible to fulfill the requirements for a work permit in Switzerland. Our commitment to Diversity & Inclusion We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement. Joining Accor means embarking on a unique life journey to imagine tomorrow's hospitality. Information and application If you are inspired by this opportunity and meet the outlined requirements, we would be delighted to receive your application and explore how you could contribute to our team. Organisation Accor is a world-leading Augmented Hospitality Group, pioneering the hospitality of tomorrow with our unique offering and meaningful experiences in over 5,800 hotels, resorts and residences across more than 110+ countries. With an unrivalled portfolio of over 45+ brands from luxury to economy, Accor has been providing hospitality savoir-faire for more than 50 years. Job-Category: Executive & Hotel Management Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Front Office Executive will support the General Manager in the pre-opening phase by establishing operational foundations and defining the hotel's market positioning. They are responsible for leading the front office team, ensuring high-quality guest experiences, and driving departmental revenue growth.