Full job description

We are looking for a friendly and professional Front Office Executive to join our team. You will handle the flow of people through the business and ensure that all receptionist responsibilities are completed accurately and delivered with high quality and in a timely manner.

• Greet and welcome guests as soon as they arrive at the office
• Direct visitors to the appropriate person and office
• Answer, screen, and forward incoming phone calls
• Providing all request information including space availability, pricing, discounts and general information to callers.
• Work closely with Sales and Reservation and other departments, to ensure guest requirements are met.
• Ensure the reception area is tidy and presentable, with all necessary stationery and material
• Provide basic and accurate information in-person and via phone/email
• Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing
• Ensure all information pertaining to reservations are properly taken and entered into the system
• Maintain and update room availability on online booking platforms.
• Assist in the coordination of new rate offers including rate building, determining operational flows, communicating offers to the hotel community.
• Help maximize room sales by upselling to a higher category.

Requirements:

• Proven work experience as a Receptionist, Front Office Representative, or similar role
• Proficiency in Microsoft Office Suite
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude
• Bachelors/Diploma degree; additional certification in Office Management is a plus
• Arabic speaker must

Job Type: Full-time

Pay: AED2,000.00 - AED3,000.00 per month

Education:

• Bachelor's (Required)

Experience:

• Front desk/Reception: 3 years (Required)

Language:

• English (Required)
• Work Location: In person