Full job description

As a Front Office Executive your role is to be responsible and provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience.

• Welcome guests upon their arrival and assign rooms
• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Provide information about hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Up-sell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Run and review daily reports/logs
• Complete designated cashier and closing reports in the computer system
• Accept and record wake-up call requests and deliver to appropriate department
• Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change

Experience:

• Previous experience in a 4 or 5 star hotel for at least 1 year is required
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