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Front Office Executive - Holiday Inn Express Chennai OMR at IHG Career
Chennai, tamil nadu, India -
Full Time

Start Date

Immediate

Expiry Date

14 Jul, 26

Salary

0.0

Posted On

15 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Guest Service, Check-in Procedures, Check-out Procedures, Complaint Handling, Reservation Management, PMS Software, Billing, Payment Processing, Cash Handling, Upselling, Communication, Problem Solving, Hospitality Standards, Safety Protocols, Brand Compliance

Industry

Hospitality

Description
KEY RESPONSIBILITIES: GUEST SERVICE: * Greet and welcome guests in a warm, friendly, and professional manner. * Perform efficient check-in and check-out procedures as per brand SOP. * Handle guest inquiries, requests, and complaints promptly and courteously. * Ensure guest satisfaction by anticipating needs and exceeding expectations. * Maintain complete knowledge of hotel services, facilities, room types, and local attractions. OPERATIONS: * Manage room reservations and update PMS accurately. * Ensure accurate billing, payment processing, and cash handling. * Coordinate with Housekeeping and Maintenance for room readiness and guest requests. * Maintain proper records and reports during shift handover. * Follow up on wake-up calls and special guest requests. BRAND & COMPLIANCE: * Adhere to Holiday Inn Express grooming and uniform standards. * Follow IHG brand standards, policies, and procedures. * Ensure safety and security protocols are maintained at the front desk. * Maintain confidentiality of guest information. SALES & UPSELLING: * Promote hotel services and loyalty programs (IHG Rewards). * Upsell rooms and additional services to maximize revenue. * Assist in achieving departmental targets and guest satisfaction scores.
Responsibilities
The Front Office Executive is responsible for managing guest check-in and check-out procedures while ensuring high levels of guest satisfaction. They also handle room reservations, billing, and coordinate with other departments to maintain operational efficiency.