START DATE: AS SOON AS POSSIBLE

If you want to work in a professional practice and enjoy going into work every day because of the lovely team we have, then join us and experience “loving your job”.
We are looking for someone who has previously had experience on reception at a busy Private Practice and is now ready to take that next step in growing their career!
We hope you are as excited as we are to have you join our friendly team at our Reading practice.
HOURS: Full time

QUALIFICATIONS & SKILLS REQUIRED:

· Patient / Client focused
· Excellent communication skills
· Pleasant demeanor, friendly & approachable
· Experience within a clinical environment preferable
· Proficient in using office applications / software (Excel, power point, word)
· Ability to coordinate various tasks that need completion by more than one member of the team.
· Ability to multi-task & adhere to deadlines
· Good interpersonal skills
· Managing patient journey, paying close attention to detail
· Team player
· Good administrative skills
· Good diary management
· Preferably worked at least 1-2 years in an admin or office assistant role or has done some similar work experience
· UK drivers’ license preferable
Working with us you’ll get:
* Competitive Salary 22-28K (depending on experience)
* Invested support with your professional training and development
* Perks, Discounts (Dental treatments)
* 40% discount Gym membership (Green Park)
* Pleasant, diverse and respectful workplaces with a social conscience
* An opportunity to give back via our Community & Charity initiatives
Wherever you are in your career, you can expect to be supported. We priorities a professional but friendly culture, clinical freedom and diversity whilst supporting self and career development and are committed to being an equal opportunities employer.

· Greeting patients in a professional and friendly manner
· Maintaining patient confidentiality at all times
· Ability to liaise with dental phobic patients well & plan ahead for them accordingly
· First point of contact & efficient message handling
· Tracking patient journey on SOE system
· Solid understanding of treatment options & ability to upsell
· Confident in upselling membership plans & communicating value to patients.
· Support other team members in diary keeping
· Administrative support to OTD team.
· Coordinating & communicating clearly between both operational team & clinical team.
· Ordering various administrative stock – maintain stock levels
· Seeking new business development opportunities where relevant / possible
· Ensuring any complaints from patients are passed on to practice manager or assistant practice manager so that they are dealt with efficiently and quickly.
· Ensuring online enquiries are responded to within 24 hours
· Rescheduling and rebooking patients where necessary
· Ensuring patients are reminded for follow up appointments in their preferred method of contact and both patient journey & recalls are tracked daily.