Full job description

Job Title: Front Office Executive

Department: Front Office

Reports To: Front Office Manager / Duty Manager

Job Summary

The Front Office Executive is responsible for delivering excellent guest service by handling check-in and check-out procedures, managing reservations, and addressing guest inquiries efficiently. This role represents the first point of contact for guests and ensures a positive and memorable guest experience.

Key Responsibilities

• Welcome guests warmly and professionally upon arrival
• Perform check-in and check-out procedures accurately and efficiently
• Handle room reservations, cancellations, and modifications
• Manage guest inquiries, requests, and complaints in a courteous manner
• Ensure proper room allocation and coordination with housekeeping
• Maintain accurate guest records and update the hotel management system
• Handle cash, billing, and payment transactions correctly
• Promote hotel services, facilities, and special offers
• Ensure compliance with hotel policies, SOPs, and safety standards
• Prepare daily front office reports and handover logs
• Coordinate with other departments to ensure guest satisfaction

Qualifications & Requirements

• Diploma or bachelor’s degree in Hospitality Management or related field
• Minimum 1–2 years of experience in hotel front office operations
• Familiarity with hotel software (IDS preferred)
• Good knowledge of reservation and billing procedures
• Fluency in English; additional languages are an advantage

Skills & Competencies

• Excellent communication and interpersonal skills
• Strong customer service orientation
• Ability to handle guest issues calmly and professionally
• Attention to detail and multitasking ability
• Well-groomed and professional appearance
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