Front Office Executive at TOWNEPLACE SUITES BY MARRIOTT SAN DIEGO AIRPORT LIBERTY STATION

, Western, Fiji -

Full Time

Start Date

Immediate

Expiry Date

08 Sep, 26

Salary

0.0

Posted On

10 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Night Audit, Financial Control, Front Office Operations, Guest Service, Opera PMS, Cash Handling, Revenue Reporting, Problem Solving, Reconciliation, Communication, Attention To Detail, Customer Focus

Industry

Hospitality

Description

POSITION SUMMARY The Front Office Executive is responsible for overseeing front desk operations during the overnight shift while performing all night audit functions to ensure the accuracy and integrity of hotel financial records. The role ensures seamless guest service, accurate reporting, and compliance with Marriott brand standards. The position acts as the primary point of contact overnight, handling guest requests, audit processes, and coordinating with relevant departments to maintain operational excellence. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks. CANDIDATE PROFILE CORE WORK ACTIVITIES Night Audit & Financial Control * Perform all night audit procedures, including posting daily transactions and balancing guest ledgers * Verify accuracy of: * Room rates and occupancy * F&B and POS postings * Discounts, rebates, and allowances * Reconcile: * Cash floats * Credit card transactions * Generate and review: * Daily revenue reports * Trial balance and audit summaries * Identify and report discrepancies to management and Income Auditor * Ensure compliance with all financial and audit procedures Front Office Operations (Overnight) * Manage front desk operations during night shift, including: * Late check-ins and early check-outs * Guest inquiries, requests, and complaints * Maintain accurate guest profiles, room status, and billing details * Ensure smooth handover to morning shift with clear communication * Follow all Front Office SOPs and Marriott brand standards * Ensure that Cash Handling procedure is followed Guest Service Excellence * Deliver professional, courteous, and efficient service at all times * Handle guest concerns promptly and escalate when necessary * Ensure guest satisfaction and maintain service quality standards * Support VIP arrivals and special requests when required Operations Support & Compliance * Ensure adherence to: * Cash handling procedures * Safety and security guidelines * Grooming and uniform standards * Monitor overnight activities and report any operational issues * Coordinate with security and other departments when required * Maintain a safe and secure environment for guests and associates Reporting & Communication * Prepare and submit: * Night audit reports * Shift reports and logbooks * Communicate key updates, discrepancies, and incidents to: * Front Office Manager * Income Auditor * Morning shift team * Ensure accurate documentation for operational continuity Team Collaboration * Work closely with other departments to ensure smooth operations * Support team members and contribute to a positive work environment * Participate in training and continuous development programs CORE COMPETENCIES Operational Competencies * Strong understanding of Front Office operations and night audit procedures * Knowledge of PMS systems (Opera preferred) * Basic accounting and numerical skills Behavioral Competencies * Attention to Detail – Ensures accuracy in financial and operational tasks * Customer Focus – Delivers exceptional guest service * Reliability – Able to work independently during overnight hours * Problem Solving – Addresses guest and operational issues effectively * Communication – Clear and professional verbal and written communication Technical Skills * Basic computer proficiency (PMS, MS Office) * Mathematical accuracy and reconciliation skills * Report generation and data review Eligible for individuals with working rights in Fiji At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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Responsibilities

Oversee overnight front desk operations and perform night audit functions to ensure the accuracy of hotel financial records. Act as the primary point of contact for guests and coordinate with departments to maintain Marriott brand standards.