Front Office Executive - voco Orchard Singapore
Hotel Brand: voco
Location: Singapore, Singapore
Hotel: Orchard Singapore (SINOR), 581 Orchard Road, 238883
Job number: 127898

ABOUT US

voco® Orchard Singapore provides guests with the world-renowned voco™ experience from the moment they walk through its doors. Famed to be hotels to count on, yet different enough to be fun, voco hotels are unstuffy hotels where people feel comfortable to relax, and just get on with life. Hotels that stand out from the crowd, voco combines familiar comforts with the indulgences of a hotel, to create somewhere that’s dependable, but not vanilla. Somewhere premium, but with a laidback spirit. Somewhere reliable, but different.

YOUR DAY TO DAY

voco® Orchard Singapore is seeking a dynamic and passionate Front Office Executive to be part of our team. As Front Office Executive, you provide warm hospitality by delivering consistent quality service to all guests at all times and ensure that our Guests enjoy an exceptional experience from check-in through check-out. On top of that, you will be required to support the Club Lounge, and this include serving the guests and clearing of all soiled cutleries, setting up of the lounge for breakfast, afternoon tea and cocktail periods and topping up of food items when food items running low.

GUEST EXPERIENCE

• Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.

WHAT WE NEED FROM YOU

• Minimum 1 year of relevant experience in hotel operations.
• Fresh graduates with a hospitality qualification are welcome to apply!
• Proficiency in Opera Property Management System will be an added advantage
• Must speak fluent English. Proficiency in another language will be advantageous.

WHAT WE OFFER

We’ll reward all your hard work with a great salary and benefits – great room discount and superb training.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Please refer the Job description for details