ABOUT US

The Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 532 guest rooms, 3 restaurants, Rooftop Event Space, Executive Lounge, and 17 meeting spaces. Located at the Brisbane Airport precinct.

ABOUT THE ROLE

• Provide courteous, efficient and professional service to exceed guest expectations.
• Maintaining strict security procedures surrounding guest confidentiality & privacy.
• Liaising with internal departments proactively to ensure group and guest requirements for specific bookings are met.
• Provide quality service to guests by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.