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Front Office Guest Service Associate - Holiday Inn Express Hyderabad Hitec at IHG Career
Hyderabad, Telangana, India -
Full Time

Start Date

Immediate

Expiry Date

14 Jul, 26

Salary

0.0

Posted On

15 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Guest handling, Front desk operations, Communication, Customer service, Problem-solving, Property management system, Billing, Cash handling, Interpersonal skills, Computer literacy

Industry

Hospitality

Description
KEY RESPONSIBILITIES: 1. GUEST HANDLING * Welcome guests warmly and ensure a smooth check-in and check-out process * Provide accurate information about hotel services, facilities, and local attractions * Handle guest queries, requests, and complaints promptly and professionally * Ensure a positive first and last impression for all guests 2. FRONT DESK OPERATIONS * Manage reservations, room assignments, and billing procedures * Maintain proper records in the Property Management System (PMS) * Coordinate with housekeeping for room readiness and special requests * Ensure lobby and front desk area is clean and presentable 3. SERVICE STANDARDS * Follow IHG / Holiday Inn Express brand standards and SOPs * Maintain grooming and hygiene standards at all times * Deliver consistent and high-quality guest service 4. COMMUNICATION * Coordinate with other departments (Housekeeping, Engineering, F&B) for guest needs * Report any issues or guest feedback to the supervisor * Maintain clear and professional communication with guests and team members 5. CASH & BILLING * Handle cash, card transactions, and billing accurately * Ensure compliance with financial procedures and audit requirements KEY SKILLS & COMPETENCIES: * Strong communication and interpersonal skills * Customer-focused attitude * Basic computer knowledge (PMS preferred) * Problem-solving ability * Ability to work in shifts QUALIFICATIONS: * Graduate / Diploma in Hotel Management preferred * Freshers or candidates with 0–2 years of experience in hospitality
Responsibilities
The Guest Service Associate is responsible for managing front desk operations, including check-ins, check-outs, and reservations while ensuring high-quality guest service. They must coordinate with various departments to meet guest needs and maintain the cleanliness and professional appearance of the lobby area.