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Front Office Guest Service Associate - Holiday Inn Express Hyderabad Hitec at IHG Career
, , India -
Full Time

Start Date

Immediate

Expiry Date

11 May, 26

Salary

0.0

Posted On

10 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Communication, Interpersonal Skills, Guest-Focused Attitude, Positive Demeanor, Computer Knowledge, Hotel PMS Familiarity, Multitasking, Team Player, Attention to Detail

Industry

Hospitality

Description
Key Responsibilities: Welcome guests in a warm, friendly, and professional manner following IHG True Hospitality standards. Perform smooth and efficient check-in and check-out procedures. Handle guest inquiries, requests, and complaints promptly and courteously, ensuring quick resolution. Maintain accurate guest records and reservations in the Property Management System (PMS). Process room allocations, upgrades, and special requests as per hotel policy. Handle cash, billing, posting of charges, and settlement of guest accounts accurately. Coordinate with Housekeeping and Engineering to ensure room readiness and guest comfort. Promote IHG One Rewards enrollment and explain hotel services and facilities to guests. Ensure front desk area is clean, organized, and presentable at all times. Follow all IHG brand standards, SOPs, safety, and security procedures. Manage telephone calls, emails, and guest messages efficiently. Support night audit or shift handover procedures as required. Upsell rooms and hotel services wherever possible to maximize revenue. Desired Skills & Competencies: Excellent communication and interpersonal skills. Guest-focused attitude with a positive and professional demeanor. Basic computer knowledge and familiarity with hotel PMS (Opera preferred). Ability to multitask and work under pressure. Team player with strong attention to detail.
Responsibilities
The Front Office Guest Service Associate is responsible for welcoming guests, performing check-in and check-out procedures, and handling guest inquiries and complaints. They also maintain guest records and coordinate with other departments to ensure guest comfort.