Front Office - Guest Services Agent at TOWNEPLACE SUITES BY MARRIOTT SAN DIEGO AIRPORT LIBERTY STATION

Singapore, Singapore, Singapore -

Full Time

Start Date

Immediate

Expiry Date

28 Sep, 26

Salary

0.0

Posted On

30 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Cash Handling, Reservation Management, Telephone Etiquette, Conflict Resolution, Front Office Operations, Customer Service, Administrative Support, Local Area Knowledge, Communication Skills

Industry

Hospitality

Description

POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time. Guest Services Agent (Job Specific) * Follows all policies and procedures related to handling money and maintaining the security of the cash drawer (e.g., where to keep bills during a transaction, knowledge of procedures to check counterfeit currencies, who has access to the cash drawer, securing the drawer) * Follows all check-in/out BSA procedures for every type of reservations * Accurately relays property services, amenities, hours of operation, layout, and activities to employees * Operates, organizes, and balances a cash register and ensures that bank is accurate * Executes all property reservation policies related to cancellations, guarantees, deposits, wait lists, changes, and exceptions * Operates key machines to program electronic employee keys * Blocks and coordinates room assignments based on arrival and departure patterns and special requests * Documents and processes wake-up calls * Stays aware of and provides directions/maps to local area activities, events, restaurants, entertainment venues, and houses of worship * Answer department telephone within 3 rings, using correct verbiages and telephone etiquette * Set up work stations with necessary supplies; maintain cleanliness throughout shift. * Establish sufficient credit for all check-in reservations (credit card/ cash/ deposit) * Be familiar with safety deposit box procedures. * Ensure that all shift duties outlined on the Night shift checklist are completed at the end of the shift. * Ensure that all shift duties outlined on the Day shift checklist are completed at the end of the shift. * Perform any task assigned by any manager. * Assist Concierge, Reservations and Business Centre queries. * Legibly document maintenance needs on work orders and submit to manager. * Assist Concierge, Reservations and Business Centre queries. * Participate in Monthly Department Meeting. * Actively participation of QIT. * Attend other meetings that involve Front Office operations. * Submission of Good ideas & Wow stories PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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Responsibilities

The Guest Services Agent manages the end-to-end guest experience, including check-in/out processes, cash handling, and room assignments. They provide local information and ensure all front office operational duties are completed according to luxury standards.