(Front Office) Guest Services Supervisor at Noble House Hotels & Resorts

Seattle, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Aug, 26

Salary

23.72

Posted On

15 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Problem Resolution, Supervision, Valet Management, Staff Training, Interpersonal Skills, Communication, Detail Oriented, Transportation Management, Professional Demeanor

Industry

Hospitality

Description

Description • Will regularly work three 10 hour shifts per week. • Shift times are from 6 am - 4pm. • Schedule fluctuates based on business levels. RATE OF PAY: $23.72-$23.72 WHAT WE OFFER: COMPETITIVE WAGES AND AWESOME PERKS! • $50 Insurance Package - Medical/Dental/Vision individual and family coverage • Retirement plan - 100% Employer Paid • Paid days off - holidays/personal/vacation/sick • Valet Parking - $4 per day • Uniform Provided with complimentary dry cleaning • Complimentary Meal with paid breaks • Bus Pass Reimbursement Program - 50% of bus and ferry transportation reimbursed • Travel Discounts - Hotel and Restaurant discounts for you & your friends/family all over the country. • Recognition Programs, such as gift cards, incentives, and career growth opportunities. OUR CULTURE: Individual Distinction, Collective Soul The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our associates. What makes us The Edgewater Hotel lies within our team. We are a group of individuals that share a passion for hospitality. We let our personalities shine and we like to have fun. In fact, having fun is so important to us that it is included in our corporate core values statement. ABOUT US: Originally built for the 1962 World's Fair, The Edgewater Hotel has marked its place in history as the host to many famous names in the music scene from The Beatles to Blondie. Embraced by Elliott Bay, The Edgewater stands watch over the Olympic Mountains and Seattle skyline. Practically floating on water, the hotel boasts an authentic Pacific Northwest experience including aluminum exteriors, natural wood interiors and river-rock fireplaces. This classic landmark is defined through its culture and distinctive atmosphere. The Edgewater Hotel is seeking a Guest Service Supervisor to join our team! DESCRIPTION: Provide excellent guest service and problem resolution to AAA Four Diamond standards. Responsible for supervising the valet, bell, shuttle and other transportation services of the hotel. Will greet guests, ticket vehicles using valet service, manage valet payments, train new hires, complete accident reports when applicable, attend resume meetings, ensure shop standards are met consistently and other duties as assigned. Will regularly work four ten hour shifts per week. SCHEDULING: Requirements • Thorough knowledge of the Seattle area as well as all hotel services and amenities is paramount for success in this position. • Previous supervisory and valet experience is a must. • Previous hotel experience is highly desired. • Ability to stand for long periods of time and work both indoors and outdoors required. • A driving record from the Department of Motor Vehicles and a valid driver’s license are required. • Must be very detailed oriented and have a professional demeanor • Must posses excellent interpersonal skills & effective communication.

Responsibilities

Supervise the hotel's valet, bell, and shuttle services while ensuring guest service meets AAA Four Diamond standards. Responsibilities include greeting guests, managing valet payments, training new hires, and completing accident reports.