Full job description

Atlanta Training Center is seeking a highly skilled Front Office & Hospitality Instructor to lead our "Professional Training for Receptionists and Front Office Operations" program. The ideal candidate will combine extensive front desk leadership with broader hospitality management expertise to deliver our current curriculum and help develop future training modules.

Key Responsibilities;

• Deliver interactive, hands-on sessions using role-playing, practical exercises, and simulated software tools.
• Instruct trainees across three core modules: Foundational Receptionist Skills, Advanced Hotel Front Office Operations, and Professional Administration & Guest Relations.
• Evaluate student performance through continuous practical assessments, written quizzes, and capstone simulations.
• Provide constructive feedback and mentorship to prepare students for corporate and 5-star hospitality roles in Dubai.
• Assist in expanding and updating the professional training suite with new specialized modules.

Required Qualifications & Core Skills;

• Experience: 5–7+ years in hotel front office management, senior receptionist, or duty manager roles.
• Technical Skills: Advanced proficiency in Opera PMS (or equivalent hotel Property Management Systems), MS Office, and standard office equipment.
• Domain Mastery: In-depth knowledge of guest cycle management, phone etiquette, check-in/check-out procedures, upselling strategies, night audit basics, and administrative workflows.
• Instructional Skills: Proven ability to train, mentor, or teach adults in a structured classroom or corporate environment.
• Languages: Fluent in English (Arabic bilingualism preferred).
• Work Location: In person