Recently awarded Aberdeen City & Shire Hospitality Employer of the Year, as well as 2 Michelin Keys, and rated number 1 by Conde Naste Readers’ Choice, The Fife Arms Hotel, located in the village of Braemar in the heart of the Cairngorms National Park, is recruiting a Front Office Host (Receptionist) due to internal promotion.
As a Front Office Host (Receptionist), you will be responsible for consistently providing a first class level of service to our guests, ensuring that the processes of welcoming our guests, checking them into their rooms, as well as managing their departure is in line with the standards set for luxury first-class hotels, as well as our core values.

As Front Office Host, you will be responsible for:

• Creating an exceptional experience by consistently providing an exceptional guest experience ensuring that every guest feels special and wants to return.
• Communicate effectively and professionally with guests and all team members, sharing knowledge and ensuring effective handover of information.
• Be confident and allow your personality to enhance the atmosphere by creating a warm, homely, and welcoming environment to our guests.
• Positively approach sales opportunities in order to maximise revenue by making informed recommendations based on in-depth knowledge of the rooms and services of the hotel and using upselling techniques at every appropriate opportunity.
• Take ownership of your personal development enhancing your ability to build knowledge and make informed recommendations.

You’ll be surrounded by a team with a creative flair and a passion for brilliant service with a desire to learn and grow.

Our successful Front Office Host will have:

• Proven experience from within a 5-star luxury hospitality environment.
• The enthusiasm and willingness to learn.
• Initiative, emotional intelligence and strong communication and organisation skills.
• A passion and ambition to deliver exceptional experiences.
• The right to work in the UK – unfortunately, we are unable to sponsor visas for this role.

• Creating an exceptional experience by consistently providing an exceptional guest experience ensuring that every guest feels special and wants to return.
• Communicate effectively and professionally with guests and all team members, sharing knowledge and ensuring effective handover of information.
• Be confident and allow your personality to enhance the atmosphere by creating a warm, homely, and welcoming environment to our guests.
• Positively approach sales opportunities in order to maximise revenue by making informed recommendations based on in-depth knowledge of the rooms and services of the hotel and using upselling techniques at every appropriate opportunity.
• Take ownership of your personal development enhancing your ability to build knowledge and make informed recommendations