Front Office Intern at IHG Career

, , Vietnam -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

0.0

Posted On

16 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Check-in Procedures, Check-out Procedures, Luggage Service, Security Oversight, Registration Processing, Issue Resolution, Guest Satisfaction, Resort Knowledge, Grooming Standards, Professionalism, Anticipating Needs, Inquiry Handling, Proactivity, Innovation, English Proficiency

Industry

Hospitality

Description

Vision & Brand Commitment As Front Office Intern, I fully embrace the vision of Six Senses to help people reconnect with themselves, others, and the world around them. Guided by our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsibility, playfulness, and pioneering wellness, I am committed to delivering exceptional guest journeys while developing hosts to become the very best versions of themselves. Sustainability Commitment Sustainability remains at the core of Six Senses operations. I will ensure compliance with all environmental and social responsibility directives, including waste reduction, elimination of single-use plastics, responsible sourcing, and adherence to Sustainability Guidelines. Out of the Ordinary Experiences I will deliver “Out of the Ordinary” experiences that inspire, delight, and create meaningful stories. By blending innovation, surprise, authenticity, and thoughtful details, every guest interaction will be transformed into a memorable wellness journey. Key responsibilities include: * Welcome all guests upon check-in and service welcome drinks and amenities. * Control the vehicle at the lobby, luggage service and provide sincere farewell to ensure smooth checking out for guests. * Prepare the welcome amenities, cold towels for guests. * Overseeing the security of the lobby and report to leaders on duty if needed. * Be efficient in updating daily ins and outs movement for the management. * Process the registration for all guests. * Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis. * Maintain up-to-date knowledge of all Resort’s services & facilities * Comply with grooming standards and maintain a high standard of personal hygiene, dress, uniform, and body language. * Be polite and professional in any situation where the image or reputation of the hotel is represented. * Perform check out and assisting Gem with check-in when required. * Anticipate guest’s needs, handle and follow up guest’s inquiries in a helpful and attentive manner. To be proactive and innovative to suggest alternatives that meet guest’s request. * Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis. Responsible Business & Compliance All operations will be conducted ethically, transparently, and in compliance with local laws and company policies. I will ensure a safe and secure environment for guests, hosts, and assets while maintaining positive relationships with local communities and stakeholders. Skills & Experience The role requires: * High school education required. * Any equivalent combination of experience and training that provides the required knowledge, skills, and abilities is acceptable. * Good command over written and spoken English. * Willingness to learn new skills and work hard. * Knowledge as well as abilities in other languages would be beneficial. I maintain a thorough understanding of Six Senses brand standards, operational guidelines, and service philosophy. Who we are Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness. Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand’s vision: to reawaken people’s senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them. You’re about to be the author of this journey that takes you through life’s undiscovered passageways, hidden treasures, and meaningful experiences. It’s a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us. Let the journey begin. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Responsibilities

Key responsibilities involve managing the entire guest arrival and departure process, including welcoming guests, processing registration, controlling lobby traffic, and ensuring smooth check-outs. The intern must also maintain high standards of guest satisfaction by handling inquiries, anticipating needs, and ensuring all operational guidelines related to service and sustainability are met.