Front Office Internship at AHC Hospitality

Grand Rapids, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jul, 26

Salary

16.5

Posted On

04 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front desk operations, Customer service, Cash handling, Communication, Problem solving, Property management systems, Teamwork, Time management

Industry

Hospitality

Description

Front Desk Internship – Amway Grand Plaza Hotel – Summer 2026 Summer internships typically start in May 2026 and go through the end of August 2026, but there is flexibility as needed. Internship wage is $16.50/hour. AHC Hospitality offers: Weekly paychecks • Travel discounts on hotels & restaurants across the world • Free downtown parking • Free employee meals when working a shift • Competitive referral bonus program • Exceptional work environments • Unparalleled opportunities for growth and career development • and so much more. POSITION SUMMARY The Front Desk Internship is an immersive hands-on opportunity to perform the full-scope of duties and responsibilities of a hotel Front Desk Agent. This role provides the highest level of service for all our guests at the Front Desk, PBX, and occasionally, Bellstand, as needed. PRIMARY FUNCTIONS * Operate Hilton’s OnQ Property Management System * Check-in and checkout large volume of guests * Manage phone calls from guestrooms/outside lines * Follow cash handling/banking outlined by Accounting * Resolve guest concerns at first contact * Actively working, always looking for ways to assists guests and going above and beyond to provide guest service * Maintain active and open communication with various hotel departments and outlets; Guest Services, Housekeeping, Engineering, etc. * Provide basic knowledge of Grand Rapids area; such as, directions, dining or shopping recommendations, for example * Ensuring the quality and level of service that the General Manager, Director of Rooms, Front Office leadership and Guests expect is excellent and follows our company standards and policies REQUIREMENTS * Bend, stoop, stand, walk, and run for long periods for the duration of a shift * Positive and motivated to learn the full-scope of the position * Must be reliable, willing to work weekends and holiday * Deliver both guest and associate requests within expected amount of time * Ability to communicate in English both verbally and written * Requires the ability to work both independently and in team settings * Comfortable with learning systems to perform day to day operations

Responsibilities

The intern will perform front desk duties including guest check-in/checkout, managing phone lines, and resolving guest concerns. They will also maintain communication with various hotel departments and provide local area information to guests.